Latest News

Casino Pauma Chooses Agilysys Inventory and Procurement Solution to Reduce Costs and Boost Efficiency

Agilysys 1Q17 Earnings

Wequassett Resort and Golf Club Chooses Agilysys Solution Suite to Optimize Food and Beverage Operations

Agilysys Executive Ravi Angadi to Moderate Session Panel at Indian Gaming Tradeshow & Convention in San Diego

Agilysys Reports Fiscal 2017 Third Quarter Revenue of $33.4 Million

Portlander Inn Selects Next-Generation Agilysys Suite to Optimize Efficiency and Strengthen Guest Connections

New Release of Agilysys Visual One® PMS Delivers EMV Readiness, Enhanced Security and Support for the Latest Microsoft® Products

Agilysys Appoints Ramesh Srinivasan President and CEO

Agilysys Recognized for Groundbreaking Mobile POS Solution

Next-Generation Property Management Systems Play Key Role in Enhancing the Guest Experience Says New Study

Agilysys Announces Inspire User Conference & Executive Summit 2017 Focused on Re-Imagining Hospitality

Agilysys Announces Senior Management Changes

Agilysys Announces Latest Version of Its Industry-Leading Stratton Warren System for Inventory and Procurement

Latest Version of InfoGenesis® POS Offers EMV, Mobility Innovations, Enhanced User Features and Improved Wireless Network Performance

The Mill Casino Hotel & RV Park Looks to Agilysys to Boost Efficiency and Expand Operations

Agilysys Announces Latest Version of Its Industry-Leading Stratton Warren System for Inventory and Procurement

Agilysys CEO to Participate on Gaming Industry Panel at G2E 2016

Agilysys 2016 Analyst Day 

Agilysys Announces General Availability of Groundbreaking rGuest® Buy Self-Service Kiosk Solution

Jackson Rancheria Casino Resort Selects Agilysys Solution Suite to Strengthen Operations Across Entire Property

Grand America Hotels and Resorts Selects Agilysys Solution Suite to Streamline Food and Beverage Delivery

Agilysys Reimagines Hospitality Point-of-Sale with Robust Business Analytics and Data Extraction Capabilities

Agilysys Executive Ravi Angadi to Moderate Panel at HITEC 2016

Agilysys' Fiscal 2016 Fourth Quarter Revenue Increases 11% to Quarterly Record $31.9 Million, Inclusive of 33% Rise in Subscription Revenue

Agilysys Executives to Participate on G2E Asia Panels at Macau Event

Odawa Casino Resort Boosts Efficiency and Guest Service With Comprehensive Agilysys Suite

HotSchedules and Agilysys Announce Global Partnership for Industry-Leading Workforce Management in Hospitality

Grand Casino Mille Lacs and Grand Casino Hinckley Select Point-of-Sale, Payment Gateway Solutions from Agilysys

Wisconsin Property the Latest to Select Groundbreaking Agilysys rGuest® Stay

Grand Sierra Resort and Casino Expands use of Agilysys Solutions to Enhance Efficiency and Service

Agilysys Introduces Groundbreaking POS Mobile Tablets

Saratoga Casino and Raceway Selects Agilysys Solution Suite to Boost Efficiency and Optimize the Guest Lifecycle

Magnolia Bluffs Casino Selects Agilysys Lodging Management System as Saas Solution for Newly Renovated Hotel

Windjammer Landing Villa Beach Resort Streamlines Dining and Retail Operations with InfoGenesis® POS

Agilysys’ Fiscal 2016 Second Quarter Revenue Increases 13% to $29.6 Million Inclusive of 35% Year over Year Increase in Subscription Revenue

Agilysys Recognized for Groundbreaking rGuest® Seat Solution

Akwesasne Mohawk Casino Resort Chooses Agilysys Solutions to Optimize Efficiency and Enhance Guest Service

Croc's Casino Resort Selects Comprehensive Agilysys Solution Suite

Agilysys Listed as a Champion in Info-Tech Research Group's Property Management Systems Vendor Landscape Report

Agilysys Transforms the Dining Experience with Latest Release of  Industry-Leading POS Solutions

 Agilysys to be Showcased at 'Integrated Resort Experience at G2E'

Leech Lake Gaming Chooses Agilysys PMS, POS Systems to Streamline Operations and Enhance Guest Service

Industry-Leading Lodging Management System by Agilysys Now Available as a Hosted Solution

Next-Generation Property Management Systems Key to Maximizing Efficiency and Driving Revenue Says New Study

Agilysys Releases Powerful Integration of rGuest® Analyze with LMS Property Management System

Agilysys Recognized for Mobile Cloud-Based POS Solution

 

Casino Pauma Chooses Agilysys Inventory and Procurement Solution to Reduce Costs and Boost Efficiency

Southern California Tribal Gaming Property Selects Industry-Leading Stratton Warren System

July 25, 2017 07:30 AM Eastern Daylight

Time ALPHARETTA, Ga.--(BUSINESS WIRE)--Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Casino Pauma in Pauma Valley, Calif., has selected the Stratton Warren System (SWS) inventory and procurement solution to streamline its foodservice operation. The agreement continues Agilysys’s expansion in the tribal gaming market.

Casino Pauma, which boasts more than 35,000 square feet of gaming space, is open 24 hours a day and hosts thousands of guests each month. The property’s management team wanted a comprehensive inventory and procurement solution that would automate processes, reduce costs and boost efficiency. They also wanted a subscription service model that would provide predictable IT costs, an accelerated return on investment and the latest software updates. After a careful review of vendors and solutions, they selected the Stratton Warren System from Agilysys.

“After an extensive search for a new inventory and procurement solution, we determined that the Stratton Warren System had all the features and functionality we require for our busy 24/7 operation,” said Michael Olujic, general manager at Casino Pauma. “SWS is one of the most reliable and robust systems on the market; and, as a hosted solution, it doesn’t require an enormous capital expenditure. This technology will modernize our entire foodservice operation and allow purchasing staff to focus on the strategic elements of the procurement process. We look forward to using the Stratton Warren System not only to gain insight into our F&B operation but also to make more informed and profit-driven business decisions.”

Stratton Warren System is a full-featured, made-for-hospitality inventory and procurement solution that improves productivity while reducing labor costs and waste. The system manages the entire inventory and procurement process — from requisition to invoice — and provides a fast and measurable return on investment by identifying the most suitable suppliers, reducing labor costs and waste, and eliminating time-consuming and error-prone paper documents. Features of the system include budget tracking, business intelligence functionality, automated email bid capability, multiple par level functionality and flexible mobile options. SWS integrates with most leading financial and point-of-sale software products and can be deployed as an on-premise solution or through a subscription service.

“Casinos and other hospitality venues that want to beat the competition must leverage technology to improve performance, particularly in areas like foodservice where margins are tight and mistakes can be costly," said Rehan Jaddi, senior vice president of customer support and service solutions at Agilysys. "The Stratton Warren System allows purchasing staff to leverage their knowledge and experience in the areas where it counts most, resulting in tighter financial controls, increased compliance, enhanced productivity and more effective supplier negotiations. With the implementation of SWS, Casino Pauma is making a strong commitment to efficiency, cost reduction and guest service.”

Located in the heart of California’s Pauma Valley, Casino Pauma features a comfortable and contemporary atmosphere with friendly staff and more than 35,000 square feet of gaming space. The casino includes 1,050 of the most popular slot and video games, 16 table games, three dining options and live entertainment in the Pauma Pavilion and Red Parrot Lounge. Casino Pauma is owned and operated by the Pauma Band of Luiseño Indians.

Wequassett Resort and Golf Club Chooses Agilysys Solution Suite to Optimize Food and Beverage Operations

Cape Cod Luxury Property Selects Agilysys Point-of-Sale, Payment Gateway Solutions

ALPHARETTA, Ga.--(BUSINESS WIRE)-- Agilysys, Inc. (Nasdaq:AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Wequassett Resort and Golf Club in Harwich, Mass., has selected InfoGenesis® POS, InfoGenesis® Flex and rGuest® Pay to streamline food and beverage operations and enhance guest service at the 120-room Cape Cod property. With the agreement, Agilysys continues its leadership position in the luxury hotel and resort market.

Wequassett Resort caters to an upscale clientele, with world-class accommodations, award-winning cuisine and top-notch recreational facilities. The property is also a popular venue for weddings, receptions and corporate meetings. The executive team wanted a combination of fixed and mobile point-of-sale solutions that would optimize food and beverage delivery, along with a payment gateway solution that would minimize data breaches and secure sensitive cardholder data. The Agilysys systems met the property’s criteria, with features and functionality that will improve productivity and enable the resort to offer a quality guest experience in a wide variety of settings.

“We wanted state-of-the-art technology that would strengthen our entire F&B operation, and the Agilysys solutions were an ideal fit,” said Greg Schlosser, director of information technology at Wequassett Resort. “InfoGenesis and rGuest Pay are fully integrated and designed specifically for the complex environments prevalent in the hospitality industry. These systems will work together not only to improve operational efficiency but also to maximize our revenue potential and enhance guest service.”

Wequassett Resort and Golf Club is using the following Agilysys solutions:

• InfoGenesis POS – a comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Designed for a broad range of operations, it features real-time reporting, support for flexible menu types, and multi-language capabilities that drive service flexibility and increase operational efficiency. The system easily manages any combination of food, beverage and retail services, and integrates with other Agilysys applications and a wide variety of third-party offerings.
• InfoGenesis Flex – Agilysys' mobile POS solution that offers full point-of-sale functionality delivered on a convenient tablet device. InfoGenesis Flex provides signature capture, adaptable kitchen and receipt printing for large service areas, and a feature-rich mobile experience for foodservice operations. The solution is designed to keep revenue flowing in the most demanding high-volume environments, and its powerful offline capabilities ensure uninterrupted performance, even where Wi-Fi connectivity is inconsistent. Both InfoGenesis POS and InfoGenesis Flex are available as on-premise or Software-as-a-Service (SaaS) solutions.
• rGuest Pay – the Agilysys payment gateway that enables complete and secure payment processing. It leverages one of the few payment offerings that includes: validated Point-to-Point Encryption (P2PE), which securely encrypts cardholder data while drastically reducing annual PCI audit costs; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations.

“Our point-of-sale and payment gateway technology will play an important role in enhancing Wequassett Resort’s market position as a premier destination property,” said Jim Walker, senior vice president of global revenue at Agilysys. “These solutions support mission-critical guest-facing processes at many of the world’s leading hotels. Together, this technology will help staff work more efficiently and ensure the property is well positioned to deliver world-class guest service.”

Nestled on the elbow of Cape Cod, Wequassett Resort and Golf Club features 120 lavish guest rooms and suites, four restaurants, two pools, two beaches, four tennis courts and 18 holes of championship golf. The resort’s newly designed Children’s Center offers innovative and entertaining educational programs for children ages 2 to 12 and includes a pirate-themed playground, rock climbing wall, run ramps and an amphitheater. Wequassett Resort and Golf Club is a Forbes Travel Guide Five-Star Hotel and is part of the Legend Collection of Preferred Hotels & Resorts.

Agilysys Executive Ravi Angadi to Moderate Session Panel at Indian Gaming Tradeshow & Convention in San Diego

Discussion Will Focus on EMV and Payment Security Challenges

March 30, 2017 07:30 AM Eastern Daylight Time

ALPHARETTA, Ga.--(BUSINESS WIRE)--Agilysys, Inc. (Nasdaq: AGYS), a global provider of next-generation hospitality software solutions and services, today announced that Ravi Angadi, the company’s vice president of product management, will moderate a panel discussion at the 2017 Indian Gaming Tradeshow & Convention, which will be held April 10-13 at the San Diego Convention Center. The annual event is produced by the National Indian Gaming Association (NIGA).

Angadi will moderate the panel discussion entitled: EMV and Navigating the Liability Shift. The session, which is designed to highlight the payment security challenges facing the industry, will address topics such as: the latest rules and regulations regarding EMV; how to protect sensitive guest information; and how to prevent data breaches and credit card fraud. Angadi, who has an extensive background in payment security and solution integration, works with gateway providers, processors, payment hardware vendors and payment security companies to define solutions specific to hotels, casinos and other hospitality venues. His expertise spans the unique challenges related to payment security, including gateways, point-to-point encryption, EMV and mobile wallets.

“We’re delighted that Agilysys is participating in this year’s Indian Gaming Tradeshow & Convention,” said NIGA Executive Director Jason Giles. “NIGA attendees will have an opportunity to find out more about the company’s software solutions and services at our popular IT exhibition, which accompanies the conference. Agilysys is a technology partner to many of North America’s most successful tribal gaming properties, and we look forward to hosting them.”

Agilysys offers a wide array of best-of-breed software solutions and services to tribal gaming properties, including the groundbreaking rGuest® Pay payment gateway that enables complete and secure payment processing. It leverages one of the few payment offerings that includes: validated Point-to-Point Encryption (P2PE), which securely encrypts cardholder data while drastically reducing annual PCI audit costs; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations.

“We’ve experienced significant growth within the tribal gaming market over the last few years and have a strong commitment to the success of our Native American customers,” said Agilysys’ Angadi. “We’re excited to show our support for NIGA at this great event and look forward to networking with convention attendees and demonstrating our industry-leading solutions.”

The Indian Gaming Tradeshow & Convention is the largest gathering of tribal leaders and casino executives in the country and is the premier event for the tribal gaming industry. The show, which is entering its 32nd year, is sponsored by the National Indian Gaming Association (NIGA), a non-profit organization of 184 Indian nations with other non-voting associate members representing organizations, tribes and businesses engaged in tribal gaming enterprises around the country.

Visit Agilysys at the Indian Gaming Tradeshow & Convention, April 10-13, at the San Diego Convention Center, Booth #1520.

Agilysys Reports Fiscal 2017 Third Quarter Revenue of $33.4 Million

Alpharetta, GA – February 9, 2017 – Agilysys, Inc. (Nasdaq: AGYS), a global provider of next-generation hospitality software solutions and services, today reported operating results for its fiscal 2017 third quarter ended December 31, 2016.

Summary of Fiscal 2017 Third Quarter Financial Results

• Total net revenue was $33.4 million, compared to total net revenue of $31.3 million in the comparable prior-year period.
• Recurring revenues (which are comprised of support, maintenance and subscription services) were a quarterly record $16.2 million, or 49% of total net revenue, compared to $14.9 million, or 48% of total net revenue, for the same period in fiscal 2016. SaaS revenues increased 48% year over year and comprised 24% of total recurring revenues, compared to 18% of total recurring revenues in the third quarter of fiscal 2016.
• Gross margin was 48.6% in the fiscal 2017 third quarter, compared to 52.7% in the prior-year period. Fiscal 2017 third quarter gross margin primarily reflects the previously disclosed impact of the amortization of software development costs for first generation versions of the Company’s rGuest® solutions, which achieved general availability in the first half of fiscal 2017.
• Net loss in the fiscal 2017 third quarter was $(1.7) million, or $(0.08) per diluted share, compared to a net loss of $(1.7) million, or $(0.07) per diluted share, in the prior-year period.
• Adjusted EBITDA (non-GAAP) was $3.0 million, compared to Adjusted EBITDA of $0.6 million in the same period last year (see reconciliation below).

Ramesh Srinivasan, President and CEO of Agilysys, commented, “Our fiscal 2017 third quarter results demonstrate progress in multiple areas of the business. Compared to the same period last year, our installed point of sale end points increased 15% and the number of rooms managed by our lodging solutions rose 6%. Our subscription based SaaS revenue improved 48% compared to the third quarter of last year. Our total contract value for subscription based SaaS licenses sold nearly doubled during the first nine months of fiscal 2017 compared to the same period last year. Our recurring revenue, of which SaaS revenue is a growing component, is a source of considerable strength for us in terms of increasing future earnings predictability.

“Agilysys already possesses many competitive advantages. We offer best-in-market technology solutions that can help take the hospitality industry to the next level in terms of guest attraction, service and retention. Our recent, well-attended Inspire Customer and Partner User Conference served as further confirmation of our commanding position in the marketplace. We expect to achieve significant improvements over the near and long term in our product innovation and delivery velocity, customer service capabilities, cost effectiveness, execution efficiencies and overall cost per unit of meaningful output. Given our significant past investments and competitive strengths already inherent in the Company, we expect to start demonstrating a steady decrease in our overall expenses as a percentage of revenue going forward. I am happy to have this opportunity to lead Agilysys during this exciting period of disciplined revenue growth and operating performance improvement.”

Summary of Fiscal 2017 Nine Months Financial Results

• Total net revenue was $97.1 million, compared to total net revenue of $88.4 million in the comparable prior-year period.
• Recurring revenues (which are comprised of support, maintenance and subscription services) were $47.1 million, or 49% of total net revenue, compared to $44.5 million, or 50% of total net revenue, in the first nine months of fiscal 2016. SaaS revenues increased 42% year over year and comprised 23% of total recurring revenues, compared to 17% of total recurring revenues in the first nine months of fiscal 2016.
• Gross margin was 49.8% in the first nine months of fiscal 2017, compared to 57.1% in the comparable year-ago period. The Company’s gross margin for the first nine months of fiscal 2017 primarily reflects the previously disclosed impact of the amortization of software development costs for first generation versions of the Company’s rGuest® solutions which achieved general availability in the first half of fiscal 2017.
• Net loss in the first nine months of fiscal 2017 was $(6.4) million, or $(0.28) per diluted share, compared to a net loss of $(2.2) million, or $(0.10) per diluted share, in the first nine months of fiscal 2016.
• Adjusted EBITDA (non-GAAP) was $4.7 million, compared to Adjusted EBITDA of $3.3 million in the same period last year (see reconciliation below).

Updated Fiscal 2017 Outlook

Agilysys today revised its full year guidance as it now expects fiscal 2017 revenue will be in a range of $128 million - $131 million, modestly below the previously anticipated range of $132 - $136 million. The decline in the Company’s revenue outlook is attributable to a reduction in realized and anticipated up front product sales in the last half of the year. In addition, the Company now expects gross margin for fiscal 2017 will be slightly below 50%, reflecting the lower full-year revenue outlook, the impact of higher cost of goods sold related to the recent general availability of first generation versions of rGuest products, and a continued shift in revenue towards more subscription-based sales.

Tony Pritchett, Interim Chief Financial Officer, commented, “Our financial position and balance sheet remain strong and the underlying positive trends of the business including revenue growth opportunities remain encouraging. While we are revising revenue guidance for the year, primarily due to lower product sales, we are encouraged by the continued growth in recurring revenue, including subscription based SaaS revenue. With a new CEO bringing in fresh perspectives on our business including opportunities for growth and improvement, we are already in the process of implementing better execution strategies that will accelerate product development and other deliverables. We strongly believe that our overall spend rate as a percentage of revenue is now at its peak and our initiatives currently underway will lead to a reduction in the near term. We expect these actions will help significantly improve near and long term results.”

2017 Third Quarter Conference Call and Webcast

Agilysys is hosting a conference call and webcast today, February 9, 2017, beginning at 4:30 p.m. ET. Both the call and the webcast are open to the public. The conference call number is 224-357-2393 (domestic or international); and the conference ID number is 56122372. Please call five minutes prior to the presentation to ensure that you are connected.

Interested parties may also access the conference call live on the Internet at Agilysys Events & Presentations. Approximately, two hours after the call has concluded, an archived version of the webcast will be available for replay at the same location.

Portlander Inn Selects Next-Generation Agilysys Suite to Optimize Efficiency and Strengthen Guest Connections

Oregon Property Chooses Groundbreaking rGuest® Stay, rGuest® Pay Solutions ALPHARETTA, Ga.--(BUSINESS WIRE)-- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Portlander Inn in Portland, Ore. has selected its groundbreaking rGuest® Stay property management system and rGuest® Pay payment gateway to optimize efficiency, maximize revenue and enhance guest service.

The executive team at Portlander Inn wanted property management technology that would address the entire guest lifecycle and offer visibility into all aspects of operational performance. They also wanted a payment gateway that would secure guests’ financial data and reduce the risks associated with credit card acceptance. They selected the Agilysys solutions based on ease of implementation, guest-centric functionality and ability to drive competitive advantage.

"We looked at a number of property management and payment gateway solutions, and rGuest Stay and rGuest Pay really stood out from the rest," said Michelle Caruso, general manager at Portlander Inn. “rGuest Stay is a truly innovative property management system that will help us connect more closely with our guests. Also, both rGuest Stay and rGuest Pay are easy to deploy and offer intuitive training. We look forward to using the rGuest suite to build our business, maximize profitability and offer more personalized guest service.”

rGuest Stay is a groundbreaking property management system built on the Agilysys rGuest hospitality technology platform, which supports cloud, on-premise and hybrid delivery. The guest-centric, standards-based PMS relies on an open platform that enables rich integration with applications delivered from Agilysys, its partners and customers. It offers business-driven outcomes, helping properties increase revenue, reduce operating costs and strengthen the guest connection. With integrated analytics, rGuest Stay also delivers real-time management information so that managers can accurately forecast demand and scale services accordingly.

Portlander Inn is also using rGuest Pay, the Agilysys payment gateway that enables complete and secure payment processing. It leverages one of the only payment offerings that includes: validated Point-to-Point Encryption (P2PE), which reduces the potential for malicious hacking and fraud; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations. rGuest Pay integrates with any POS or PMS product and offers fixed and predictable costs with flat monthly rates and no volume tiers.

“Portlander Inn is making a strong commitment to efficiency and guest service with its implementation of rGuest Stay and rGuest Pay,” said Jim Walker, senior vice president of global revenue at Agilysys. "rGuest Stay takes property management to an entirely new level of effectiveness with an open and multi-functional platform that not only enables delivery of our next-generation hospitality applications, but also offers an unsurpassed level of product integration. And, with unparalleled security as a core requirement for rGuest Pay, the property also can be assured that cardholder data is protected at all times. These solutions will work together to help Portlander Inn manage and grow their business and engage guests more effectively.”

Portlander Inn is conveniently located next to Portland International Airport, near many area attractions, including the Portland Expo Center, Portland International Raceway and the University of Portland. With the cozy feel of a Northwest lodge, Portlander Inn offers 100 guest rooms, 24-hour restaurant, lounge, deli, convenience store and fitness center. Portlander Inn is owned and managed by Jubitz Corporation.

New Release of Agilysys Visual One® PMS Delivers EMV Readiness, Enhanced Security and Support for the Latest Microsoft® Products

Version 8.7 Expands the Industry-Leading Property Management Solution to Help Customers Improve Operations and Increase Profits

ALPHARETTA, Ga.--(BUSINESS WIRE)-- Agilysys, Inc. (Nasdaq:AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced general availability of Visual One® PMS v8.7. The latest version of the company’s popular property management system features a number of enhancements — including EMV readiness, more robust security and support for several recently released Microsoft® products — that will enable customers to dramatically improve operations and safeguard guests’ financial data.

Visual One PMS is a comprehensive and fully integrated property management system that offers a wide range of best-in-class features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly screens are laid out in a logical format, with quick-feature icons and drill-down capabilities. The system offers optional modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering, and spa management. Other features include a rate and availability calculator, enhanced guest stay search screens and an online shopping cart that enables guests to book rooms, spa appointments, tee times and activities with a single itinerary.

The latest version of Visual One PMS offers improvements in virtually every area, including compatibility with rGuest® Pay v1.5, the latest version of Agilysys’ groundbreaking payment gateway solution. Other enhancements include:

• Support for EMV chip-and-signature through rGuest Pay
• PA-DSS 3.2 compliance
• Improved encryption mechanisms
• Enhanced compatibility with Citrix
• Support for a number of recently released Microsoft products, including Microsoft Windows® 10, Microsoft Office 2013, Microsoft Office 2016, Microsoft SQL Server®2014 and Microsoft SQL Server® 2016*

"Agilysys continues to transform the guest experience with the latest version of Visual One PMS," said Rehan Jaddi, senior vice president of customer support and service solutions at Agilysys. "The software is more powerful than ever and is ideal for hotels and resorts that want a flexible and fully-integrated property management system. The suite's enhanced features and functionality, particularly its security improvements and Microsoft product support, will streamline operations and enable properties to provide seamless guest service from arrival through departure."

Agilysys will demo Visual One v8.7 at Inspire 2017, the Agilysys user conference, Jan. 23-25 at M Resort in Las Vegas. For more information or to register for the conference, visit https://inspire.agilysys.com.

Agilysys Appoints Ramesh Srinivasan President and CEO

Accomplished Senior Technology Executive to Lead Company’s Efforts to Accelerate Global Growth

ALPHARETTA, Ga.--(BUSINESS WIRE)-- Agilysys, Inc. (Nasdaq: AGYS) (“the Company”), a global provider of next-generation hospitality software solutions and services, today announced the appointment of Ramesh Srinivasan as the Company’s new President and Chief Executive Officer, effective January 3, 2017. Mr. Srinivasan, who most recently served as CEO of Ooyala, a leading provider of video publishing, analytics and monetization services and a Telstra Corporation subsidiary, will also serve as a member of Agilysys’ Board of Directors.

Mr. Srinivasan brings to Agilysys over 30 years of hands-on enterprise software execution and senior technology management leadership and strategy expertise and accomplishments. Prior to joining Ooyala, Mr. Srinivasan served as President and Chief Executive Officer of Innotrac Corporation, where he oversaw the ecommerce fulfillment provider’s merger with eBay Enterprise. Before that, Mr. Srinivasan was President and Chief Executive Officer of Bally Technologies Inc. During his tenure at Bally, where he started as Executive Vice-President, Systems in 2005 before being promoted to President & COO in 2011 and then to President & CEO in 2012, the company grew its annual revenue from approximately $500 million in 2005 to approximately $1.2 billion in 2014 and saw a stock price increase of about 700 percent during the same time period. Prior to Bally, Srinivasan was with Manhattan Associates for about seven years, where he rose from Director, Technical Services to Executive Vice-President.

Michael Kaufman, Chairman of the Agilysys Board of Directors, stated, "Ramesh’s experience and expertise in driving performance at high growth technology companies and helping them scale their business will be invaluable for Agilysys. Throughout his career, he has demonstrated tremendous success in formulating clearly defined strategies for growth and profitability, in developing and implementing initiatives that have driven outstanding performance in day-to-day operations, increasing customer satisfaction levels, and achieving a high level of execution on global growth opportunities. Ramesh’s leadership will help accelerate our growth as we bring the promise of our products and customer service excellence to fruition.”

Mr. Srinivasan’s early agenda will include the implementation of the Company’s accelerated investments in its products, sales and services. He will lead the development and execution of go-to-market strategies that better align Agilysys’ products and organizational capabilities with the Company’s near-term opportunities to aggressively expand the business with large scale and international customers.

“This is an exciting time to join Agilysys,” said Mr. Srinivasan. “The opportunities to grow the business have expanded dramatically thanks to the continued development of the rGuest product portfolio, a well-earned reputation for leading customer service, and a clear understanding of hospitality operators’ needs for new technology solutions that help them grow their business by keeping them more closely connected to their guests throughout the visit lifecycle. I look forward to meeting and working closely with our customers and working with all of our team members and our Board of Directors to implement strategic initiatives that further build our momentum and accomplish our goals of quickly scaling the business across the globe.”

Agilysys Recognized for Groundbreaking Mobile POS Solution

BIG Awards for Business Names InfoGenesis® Flex a Finalist for ‘Product of the Year’

ALPHARETTA, Ga.--(BUSINESS WIRE)-- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that InfoGenesis® Flex, the company's groundbreaking mobile POS solution, has been named a finalist for 'Product of the Year' in the 2016 BIG Awards for Business. Presented by Business Intelligence Group, the BIG Awards for Business recognizes top-performing companies and organizations from around the world using a proprietary judging process scored by well-known and experienced leaders and executives.

“InfoGenesis Flex is a game-changing solution that enhances efficiency, boosts productivity and helps staff deliver exceptional guest service,” said Jim Walker, senior vice president of global revenue at Agilysys. “Our mission is to provide technology that helps customers streamline operations, even in the most challenging situations. InfoGenesis Flex not only fulfills that mission but also helps hospitality venues personalize engagement with guests and create lasting connections that result in loyalty and repeat business. We are honored to receive recognition for InfoGenesis Flex, particularly from such a well-known group of industry leaders and executives.”

InfoGenesis Flex is Agilysys’ groundbreaking mobility solution that offers full point-of-sale functionality on a convenient tablet device. It provides signature capture, adaptable kitchen and receipt printing for large service areas, and a feature-rich mobile experience for foodservice operations. The solution is designed to keep revenue flowing and guests satisfied in the most demanding high-volume environments, and its powerful offline capabilities ensure uninterrupted performance, even when Wi-Fi connectivity is inconsistent. Managers also have access to all InfoGenesis tools while on the floor, so they can oversee operations 'on-the-go' and make service adjustments as needed.

"We are pleased to recognize the superior performance of Agilysys’ InfoGenesis Flex mobile POS solution," said Russ Fordyce, managing director of Business Intelligence Group. "The BIG Awards acknowledge innovation and performance, and Agilysys is a leader in both areas. We extend our congratulations to the company, as well as our appreciation for their contributions to the hospitality industry."

Business Intelligence Group was founded with the mission of recognizing talent and superior performance in the business world. The BIG Awards for Business recognizes businesses of various sizes in all major vertical markets. Its proprietary scoring system measures performance across multiple business domains and rewards those companies whose achievements stand above those of their peers. Business Intelligence Group is headquartered in Burlington, N.J.

Next-Generation Property Management Systems Play Key Role in Enhancing the Guest Experience Says New Study

New eBook Provides Roadmap for Hoteliers Looking for New PMS Technology

ALPHARETTA, Ga.--(BUSINESS WIRE)-- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced availability of The 2016 Smart Decision Guide™ to Hotel Property Management Systems. Based on extensive research conducted by Starfleet Research, the eBook reveals that next-generation property management systems are increasingly important not only to streamlining operations and improving efficiency but also to enhancing the guest experience.

According to the research, next-generation solutions provide superior management controls, which help hotels reduce costs and increase profitability. But these systems also provide hoteliers with analytic reporting that enables them to gain deep insights into guest behaviors. These insights, in turn, make it possible to enhance guest service and drive continuous performance improvement.

"The property management system should be viewed as the command center from which all mission-critical decisions are made," said Jeff Zabin, research director at Starfleet Research. "It should automate all the basic functions, of course, such as housekeeping, room service delivery and maintenance management, as well as the routine tasks like deposits, cancellations and confirmations. But it also should enable hoteliers to track, analyze and optimize the flow of information across every part of the organization. Ultimately, the PMS should drive a higher level of service and help hoteliers raise the level of overall guest satisfaction."

Key findings of the study include:

• 94% of respondents say that improving guest satisfaction is the biggest benefit one can expect to gain with the right property management system.
• 92% of respondents say that using guest profile information to improve the overall guest experience and increase retention through loyalty and rewards programs is 'important' or 'very important'.
• 96% of respondents say that PMS integration with different technologies to create a 'command and control center' with a 360-degree view of operations is 'important' or 'very important'.
• 40% of respondents from large, full-service hotels currently use a property management system to manage five or more functions.
• 27% of hoteliers who have not upgraded their PMS within the past three years indicate they plan to do so in the next 12 months.

"This research emphasizes not only the significance of the property management system in streamlining overall operations but also its importance in enhancing the guest experience," said Jim Walker, senior vice president of global revenue at Agilysys. "For anyone tasked with sourcing a new PMS, this guide will help them understand everything they need to know about next-generation property management systems and will provide a roadmap for how to select the right one for their business."

Download the free PMS eBook at http://info.agilysys.com/PMS-DecisionMakingGuide.

Agilysys Announces Inspire User Conference & Executive Summit 2017 Focused on Re-Imagining Hospitality

Conference Will be Held Jan. 23-25 at M Resort in Las Vegas; Three-Day Event to Feature Educational Sessions, Executive Summit, Partner Pavilion and ‘Agilysys Concert for the Kids’ to Benefit Local Youth Charities

ALPHARETTA, GA. — Nov. 17, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that registration is open for the annual industry-leading Agilysys Inspire User Conference & Executive Summit 2017. A popular event for Agilysys customers, the conference will be held Jan. 23-25 at M Resort in Las Vegas, and will feature thought-leadership sessions focused on ‘Re-Imagining Hospitality’ designed to help customers drive revenue growth while improving the guest experience.

Inspire 2017 will kick off with guest speaker Scott McKain, an internationally recognized business leader and author. Founder of a consulting and training company that explores the role of the ultimate customer experience, McKain helps organizations create distinction in every phase of business. The conference will also feature nearly 100 dynamic and interactive educational sessions and will bring together hospitality professionals and industry thought leaders to exchange inspiration and best practices on how to increase revenue, optimize operational efficiency and create stronger connections with guests.

The three-day event will give attendees an opportunity to network with industry peers and share information about how to achieve success using Agilysys solutions for property management, point-of-sale, inventory and procurement, transaction payment, document management and more. In addition, the concurrent Agilysys Executive Summit will provide a special track for senior-level executives that features roundtable and panel discussions that address topics customers have identified as mission-critical to their businesses. And, to demonstrate the power of end-to-end hospitality solutions, a Partner Pavilion will showcase products that integrate with Agilysys software to deliver increased value across the property.

This year’s conference will conclude with a special ‘Agilysys Concert for the Kids’. The event, which will be held at Brooklyn Bowl, will include an evening of music with recording artist and Global Exchange’s Domestic Human Rights Award recipient Michael Franti. As part of the event, funds will be raised to benefit Las Vegas youth charities.

"In keeping with our theme of ‘Re-Imagining Hospitality,’ we hope to energize attendees and give them an exciting new perspective on our industry," said Jim Dennedy, president and chief executive officer of Agilysys. "We have an outstanding roster of speakers as well as lively and informative sessions that we hope will encourage participants to make the most of their technology investment. Our goal for this conference is to provide information that not only helps our customers strengthen their operations and grow their businesses, but also enables them to create lasting and memorable connections with guests."

An Inspire 2017 app, available for both Android and iPhone devices, will be released in early January. With the app, attendees can create personalized agendas and view session dates and times, speaker bios and exhibitor details. The app will also alert attendees to upcoming events, scheduling changes and other important information.

The early-bird registration fee, through Dec. 23, is $849 per person. Beginning Dec. 24, the registration fee will be $995 per person. Registration includes access to all educational sessions and events as well as breakfast, lunch and refreshment breaks. Agilysys is also offering a single-day pass for Tuesday, Jan. 24, or Wednesday, Jan. 25, for $695 per person. Organizations that send five or more attendees to the conference will receive a 10 percent discount.

Target audiences for the conference include high-level decision makers and mid-level managers, such as chief executive officers, chief information officers, information technology directors, hotel managers, food and beverage managers, revenue managers, reservation managers and front office managers. For more information about Inspire 2017 or to register for the conference, visit https://inspire.agilysys.com.

Agilysys Announces Senior Management Changes

Initiates CEO Succession Search; Jim Dennedy to Continue to Serve as CEO through Successor Appointment

Announces CFO Resignation; Tony Pritchett, Senior Director of Operations, to Serve as Interim CFO

Company Reaffirms Fiscal 2017 Annual Revenue Guidance of Approximately $132 - $136 Million

ALPHARETTA, Ga.--(BUSINESS WIRE)-- Agilysys, Inc. (Nasdaq: AGYS) (“the Company”), a global provider of next-generation hospitality software solutions and services, announced that it has initiated a search process to identify a successor CEO to lead the next stage of the Company's growth.

Michael Kaufman, Chairman of the Agilysys Board of Directors, stated, "Under Jim's leadership, Agilysys narrowed its focus to directly address the needs of hospitality operators with leading solutions that enable our customers to create closer connections with their guests. As a result, the Company has returned to consistent double digit revenue growth, developed and introduced the rGuest platform, the industry’s first advanced technology platform for lodging and food and beverage hospitality operations, and delivered a suite of cloud-based solutions that will transform the guest experience.

“Looking forward, the opportunities available to Agilysys have expanded dramatically in the past year, and the Board is committed to accelerating spend on go-to-market strategy and actions that support our objectives. We have already established a search committee that is working diligently to identify a proven, high performance executive to take advantage of the significant growth opportunities in front of us while further positioning the Company to achieve accelerated growth. On behalf of the Board of Directors, I would like to thank Jim for leading our turnaround and the transformation of the Company into a leading hospitality software solutions provider with a growing cloud-based solution portfolio driving increased subscription-based revenues.”

Mr. Dennedy remarked, "I am proud of the team's accomplishments in returning the Company to growth through the successful launch of our rGuest platform and the ongoing adoption of our iconic solutions. I am confident that Agilysys has the right products and strategy in place that will allow us to further solidify our leadership role in the industry. I look forward to working with the Board and the next CEO to help deliver a seamless transition."

Separately, the Company announced that Chief Financial Officer, Janine Seebeck, has notified the Company that she is resigning from her position effective November 18, 2016 as she has accepted a CFO position at a company that does not compete with Agilysys. Ms. Seebeck’s resignation is not the result of any disagreement with the Board, management or the Company’s independent auditors with respect to the Company's financial or accounting practices. Tony Pritchett, the Company’s Senior Director of Operations, will serve as Interim CFO until the appointment of a permanent successor. Mr. Pritchett is a certified public accountant who joined Agilysys in 2012 as Controller of the Retail Solutions Group and has subsequently served as the Company’s Controller as well as in his current role as Senior Director of Operations.

Mr. Kaufman added, "Our accounting and finance department is well-staffed, experienced and capable, and we are confident that Tony will capably lead our team and facilitate a smooth transition.”

Agilysys today reaffirmed guidance for fiscal 2017 annual revenue to be in the range of $132 - $136 million. The Company will release its fiscal 2017 second quarter results after the market close on Wednesday, November 9, 2016 and host a conference call and webcast at 4:30 p.m. ET that day. Details of the conference call and webcast will be provided at a later time.

 

Agilysys Announces Latest Version of Its Industry-Leading Stratton Warren System for Inventory and Procurement

Made-for-Hospitality Solution Includes Enhancements that Streamline Efficiency, Increase Revenue and Improve Compliance

ALPHARETTA, GA. — Sept. 29, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the latest version of its award-winning Stratton Warren System (SWS) inventory and procurement solution. SWS v9.1 includes a number of innovative enhancements designed to boost efficiency, increase revenue and improve compliance.

Supporting a strategic procurement strategy, SWS is designed to improve productivity while reducing labor costs and waste. The system manages the entire inventory and procure-to-pay process, and integrates with leading financial and point-of-sale software products. It allows organizations to optimize their buying power by aggregating the purchasing of all departments and locations for mission-critical items, as well as for the hundreds of incidentals that add up to big dollars. Incorporating a full-function accounting backbone in an enterprise-wide paperless environment, SWS supports procurement e-commerce and eliminates time-consuming and error-prone paper documents. Optional modules include: barcoding; menu and recipe analysis; retail; and SWS Direct, a convenient and intuitive shopping cart experience. SWS can be deployed as either an on-premise or Software-as-a-Service (SaaS) solution.

SWS v9.1 includes the following key enhancements:

• One-click capability to ‘receive all’ purchase orders that arrive 100 percent complete
• Automatic item clean-up and purging
• Ability to attach and retrieve supporting bid documentation
• Notification emails for expiring bids
• Toggle sort view on bid dates
• Ability to add, modify and view internal notes during processing of warehouse requisitions
• Enhanced approval process to include ‘ASAP’ or ‘emergency’
• Enhanced compliance capabilities

“SWS has always been an industry leader, and now this made-for-hospitality solution helps casinos, hotels and other venues take inventory and procurement to a new level, streamlining the entire procurement process,” said Rehan Jaddi, senior vice president of customer support and service solutions at Agilysys. “SWS allows aggregation of purchases across departments and locations to lower costs, while helping purchasing staff make more intelligent decisions. We’re excited to bring this state-of-the-art version to market.”

For more information about SWS v9.1, visit Agilysys at Global Gaming Expo 2016, Booth #3602.

 

Latest Version of InfoGenesis® POS Offers EMV, Mobility Innovations, Enhanced User Features and Improved Wireless Network Performance

Agilysys Continues to Expand its Award-Winning Enterprise POS Mobility Offering

ALPHARETTA, GA. — Sept. 28, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the latest version of its award-winning InfoGenesis® POS. Approved earlier this month by the Nevada Gaming Control Board, InfoGenesis POS v4.4.8 continues to demonstrate Agilysys’ hospitality solutions leadership, with support for EMV and a set of innovative enhancements designed to boost efficiency, improve the user experience and increase revenue.

InfoGenesis POS is Agilysys’ comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Designed for multi-unit and complex operations, its enterprise-grade menu and item configuration capabilities, strong reporting and analysis features, and multi-language support drive service flexibility and increase operational efficiency. The system easily manages any combination of food, beverage and retail services, and integrates with other Agilysys applications and a wide variety of third-party offerings. InfoGenesis Flex, which offers full point-of-sale functionality on a convenient tablet device, provides a guest-centric feature-rich mobile experience for poolside, casino floors, outdoor patios, convention floors, and other foodservice operations. InfoGenesis POS and InfoGenesis Flex are available as on-premise or Software-as-a-Service (SaaS) solutions.

InfoGenesis POS v4.4.8 features a number of enhancements, including:

• EMV chip-and-signature and chip-and-pin processing capabilities (U.S.)
• Enhanced wireless network performance
• Ability for property to set an off-line wireless signal strength threshold
• Right hand/left hand preference capabilities for mobile users
• Enhanced administrative and management controls via additional reports and improved auditing
• Order display font size adjustment capability for smaller screen mobile tablets, eliminating the need to maintain separate menu configurations
• Reorder round capability
• More deployment options

"Guest confidence is often created or destroyed at the point of sale, so it's critical that casinos, hotels, restaurants and other hospitality venues implement technology that helps them work smarter and more efficiently,” said Maris Berzins, vice president of product engineering at Agilysys. "The latest version of our InfoGenesis POS system includes new features and functionality that improve wireless network performance, enhance the user experience and boost mobility — all while integrating EMV chip-and-pin and chip-and-signature payment processing in a way that recognizes and addresses the special requirements of the hospitality industry. Agilysys continues to expand its enterprise POS mobility offering to more fully address customer needs, and we are excited to bring this state-of-the-art version to market.”

For more information about InfoGenesis POS, visit Agilysys at Global Gaming Expo 2016 at Booth #3602. 

 

The Mill Casino Hotel & RV Park Looks to Agilysys to Boost Efficiency and Expand Operations

Longtime Gaming Customer Expands Agilysys Partnership with Property Management and Point-of-Sale Systems

ALPHARETTA, GA. — Sept. 27, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that The Mill Casino Hotel & RV Park in North Bend, Ore., has selected Visual One® PMS and InfoGenesis® POS to enhance efficiency and guest service at the 203-room property. Owned by the Coquille Indian Tribe, the organization is a longtime user of Agilysys’ Stratton Warren System (SWS), a leading gaming industry solution for comprehensive inventory and procurement management.

“This agreement with The Mill Casino Hotel continues the expansion of our leadership position in the tribal gaming market,” said Jim Walker, senior vice president of global revenue at Agilysys. “Gaming properties that want a competitive edge must implement technology that addresses the entire guest lifecycle and enables them to operate at peak efficiency. Agilysys Visual One and InfoGenesis systems will work together to help the property manage and grow their business, engage guests more effectively and emerge a winner in an increasingly challenging industry.”

The Mill Casino Hotel & RV Park caters to both business and leisure travelers, with a 24-hour casino, five restaurants and multi-purpose conference and meeting facilities. The property also includes a large waterfront RV park. The executive team wanted state-of-the-art property management and point-of-sale technology that would increase operational efficiency and enhance guest service across the entire property.

“Agilysys has been a trusted partner for many years, and we’re confident their solutions for property management and point-of-sale will be a great fit for us,” said Terry Hayes, director of purchasing at The Mill Casino Hotel & RV Park. “Visual One will streamline operations at both the hotel and RV park, while InfoGenesis will boost food and beverage efficiency and help us provide seamless guest service. We also host a number of business meetings, conferences and weddings each month, and the Visual One catering module will help us meet the needs of this diverse group.”

Agilysys Visual One PMS is a comprehensive and fully integrated property management system that offers a wide range of best-in-class features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly screens are laid out in an intuitive format, with quick-feature icons and drill-down capabilities. The system also offers optional modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering, and spa management. Other features include a rate and availability calculator, enhanced guest stay search screens and an online shopping cart.

InfoGenesis POS is a Agilysys’ award-winning comprehensive point-of-sale solution that combines an easy-to-use terminal and tablet touchscreen application with industry-leading offline capabilities. Recognized throughout the gaming industry, it is designed to support both single-site and multi-unit complex operations. InfoGenesis POS features real-time reporting, support for packages and prix fixe menus, and multi-language capabilities that drive service flexibility and increase operational efficiency. The system easily manages any combination of food, beverage and retail services, and integrates with other Agilysys next-generation solutions and a wide variety of third-party providers.

The Mill Casino Hotel & RV Park is located on the waterfront in North Bend, Ore., making it an ideal base location for exploring the Coos Bay area, including the Oregon Dunes and Shore Acres State Park. The property features 203 rooms and suites, Vegas-style casino, five restaurants, lounge, gift shop and full-service business center. The property also includes a 102-space RV park and more than 14,000 square feet of conference and event space. The Mill Casino Hotel & RV Park is owned by the Coquille Indian Tribe.

Agilysys Announces Latest Version of Its Industry-Leading Stratton Warren System for Inventory and Procurement

Made-for-Hospitality Solution Includes Enhancements that Streamline Efficiency, Increase Revenue and Improve Compliance

ALPHARETTA, Ga.--(BUSINESS WIRE)--Agilysys, Inc. (Nasdaq:AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the latest version of its award-winning Stratton Warren System (SWS) inventory and procurement solution. SWS v9.1 includes a number of innovative enhancements designed to boost efficiency, increase revenue and improve compliance.

Supporting a strategic procurement strategy, SWS is designed to improve productivity while reducing labor costs and waste. The system manages the entire inventory and procure-to-pay process, and integrates with leading financial and point-of-sale software products. It allows organizations to optimize their buying power by aggregating the purchasing of all departments and locations for mission-critical items, as well as for the hundreds of incidentals that add up to big dollars. Incorporating a full-function accounting backbone in an enterprise-wide paperless environment, SWS supports procurement e-commerce and eliminates time-consuming and error-prone paper documents. Optional modules include: barcoding; menu and recipe analysis; retail; and SWS Direct, a convenient and intuitive shopping cart experience. SWS can be deployed as either an on-premise or Software-as-a-Service (SaaS) solution.

SWS v9.1 includes the following key enhancements:

• One-click capability to ‘receive all’ purchase orders that arrive 100 percent complete
• Automatic item clean-up and purging
• Ability to attach and retrieve supporting bid documentation
• Notification emails for expiring bids
• Toggle sort view on bid dates
• Ability to add, modify and view internal notes during processing of warehouse requisitions
• Enhanced approval process to include ‘ASAP’ or ‘emergency’
• Enhanced compliance capabilities

“SWS has always been an industry leader, and now this made-for-hospitality solution helps casinos, hotels and other venues take inventory and procurement to a new level, streamlining the entire procurement process,” said Rehan Jaddi, senior vice president of customer support and service solutions at Agilysys. “SWS allows aggregation of purchases across departments and locations to lower costs, while helping purchasing staff make more intelligent decisions. We’re excited to bring this state-of-the-art version to market.”

For more information about SWS v9.1, visit Agilysys at Global Gaming Expo 2016, Booth #3602

Agilysys CEO to Participate on Gaming Industry Panel at G2E 2016

Discussion to Focus on Optimizing Profitability Within the Non-Gaming Environment

ALPHARETTA, GA. — Sept. 22, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Jim Dennedy, the company’s president and chief executive officer, will be featured on an industry panel at the upcoming Global Gaming Expo (G2E) in Las Vegas. Dennedy is a regular speaker at gaming industry events, having recently participated on a panel at G2E Asia in Macau.

The panel, entitled ‘How to Optimize Total Casino Profitability Within the Non-Gaming Environment,’ will focus on assessing the value of the non-gaming guest, capturing and analyzing non-gaming guest experience data, and tracking and analyzing non-gaming guest spend. The panel will be held Tuesday, Sept. 27, at 3:15 p.m. at the Sands Expo & Convention Center, Bellini 2101-B.

Dennedy, who has an extensive background in both the financial and hospitality industries and has served as president and chief executive officer of Agilysys since 2011, will share his insights on how to create connections with non-gaming customers, how to use technology to improve the marketing of non-gaming products and services, and how to effectively promote non-gaming activities regardless of market fluctuations.

“The growth in non-gaming guest revenue has consistently outpaced that in gaming for many years,” Dennedy said. “Vegas visitor trends are highly favorable over the past few years, while gaming spend per visitor remains flat. The Vegas revenue growth story is not only in absolute visitor growth, but also in the increasing non-gaming spend per visitor. It's critical that operators know how to collect and use the right information, both to ensure that the property maximizes profitability from each guest visit and to deliver a memorable guest experience.”

Agilysys offers a wide range of best-of-breed software solutions and services to the gaming industry, including systems for property management, point-of-sale, business intelligence, inventory and procurement, reservations and table management, payment, workforce management and more. Its groundbreaking rGuest® hospitality platform, which addresses the entire guest lifecycle, along with its award-winning InfoGenesis POS® and LMS® and Visual One® PMS solutions, are setting new standards within the industry.

“We’re thrilled that Jim Dennedy is participating in this important discussion,” said panel moderator Mark Birtha, president of Hard Rock Rocksino Northfield Park in Northfield, Ohio. “Agilysys is a partner to commercial and tribal gaming properties around the world, and Jim leads the company’s efforts. He will bring a wealth of industry knowledge and experience to the table, and his viewpoints will be valuable to attendees.”

Global Gaming Expo (G2E) is the international gaming trade show and conference ‘by the industry and for the industry.’ Organized by the American Gaming Association and Reed Exhibitions, G2E made its debut in Fall 2001, defining itself as the preeminent show for the gaming-entertainment industry.

Agilysys Announces General Availability of Groundbreaking rGuest® Buy Self-Service Kiosk Solution

Next-Generation POS Kiosk Extends Agilysys’ Leadership in Cloud-Based POS Solutions

ALPHARETTA, GA. — July 28, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the general availability of rGuest® Buy, the company’s groundbreaking self-service kiosk solution that extends point-of-sale reach, improves guest service and reduces staff demand. The solution is part of Agilysys’ continuing dramatic market penetration in food and beverage venues that sell pre-packaged and barcoded food items, a large and growing hospitality segment. rGuest Buy is currently deployed at more than 25 customer sites across the country, including corporate cafeterias at a top five U.S. bank, a top 40 U.S. law firm, one of the nation’s largest technology manufacturers, and at a national financial services firm.

“We built rGuest Buy from the ground up to meet the unique needs of the hospitality industry,” said Larry Steinberg, chief technology officer and senior vice president of development at Agilysys. “It’s built upon the rGuest platform and integrated with our industry-leading InfoGenesis® point-of-sale product, ensuring a robust and reliable foundation with plenty of room to grow. With rGuest Buy, it’s easier than ever to deliver a next-generation software-as-a-service (SaaS)-based POS solution throughout an operator’s enterprise. The many advantages of this revolutionary POS kiosk solution include improved efficiency and service, lower staff demand and a reduction in overall costs.”

rGuest Buy, recently named a Champion in Info-Tech Research Group's ‘Self-Service Kiosks Vendor Landscape' report, is an enterprise-class self-service point-of-sale system that offers an intuitive customer-facing order and pay experience. Guests can choose and scan (or weigh) menu items, process payments (via credit card, gift card or payroll deduction) and print receipts using a simple interface. The platform-driven solution allows for easy deployment and management while improving order accuracy, increasing check size and enhancing guest satisfaction. Its architecture enables rich data integrations with applications delivered from Agilysys, its partners and customers.

Research shows that more than 90 percent of consumers — particularly millennials — expect self-service and mobile food and beverage solutions. With rGuest Buy, hospitality venues can leverage their existing InfoGenesis menus in order to serve guests 24/7 and increase revenue. Moreover, rGuest Buy processes credit cards through rGuest Pay, the hospitality industry’s leading PCI-validated payment platform that integrates seamlessly with rGuest Buy to protect card data in transit, prevent card number theft, reject fraudulent cards and reduce improper chargebacks.

Delivered as a cloud-based solution, rGuest Buy offers a reduced technology footprint as well as robust security and fast support turnaround times. Additionally, new product releases and features are delivered automatically to all rGuest Buy devices on property. The solution offers an ‘always on’ customer experience with robust network tolerance and offline capabilities.

Key features of rGuest Buy include:

• Multi-tenant and hierarchical enterprise management
• Items, menu, price and tax levels
• Policy management
• Scanner and scan workflow
• Scale and weighted items workflow
• Credit card, Apple Pay and Google Wallet tender via rGuest Pay
• Payroll deductions
• Stored card value tender types
• Seamless offline mode experience
• Receipt printing and customization
• Business intelligence reports

For more information about rGuest Buy, visit www.agilysys.com; or call (877) 369-6208.

Jackson Rancheria Casino Resort Selects Agilysys Solution Suite to Strengthen Operations Across Entire Property

New Agreement Expands Agilysys’ Leadership Position in Tribal Gaming Market

ALPHARETTA, Ga.--(BUSINESS WIRE)-- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Jackson Rancheria Casino Resort in Jackson, Calif., has selected a comprehensive Agilysys solution suite — including Visual One® PMS, Insight™ Mobile Manager and rGuest® Pay — to streamline efficiency and enhance guest service. The agreement furthers Agilysys’ leadership position in the tribal gaming market for delivering a wide range of hospitality solutions that help customers manage and grow their businesses more effectively.

“Our industry-leading hospitality solutions allow gaming operators to leverage a wealth of information to engage customers and ensure loyalty,” said Jim Walker, senior vice president of global revenue at Agilysys. “Visual One and Insight Mobile Manager will work together to help Jackson Rancheria streamline efficiency and improve property performance, while rGuest Pay will ensure that guests’ financial information is secure and protected at all times. The property’s selection of Agilysys, after an extensive review of options, is an endorsement of our ability to deliver technologies and guest service experiences that meet the needs of tribal gaming operations.”

Jackson Rancheria Casino Resort, which recently completed extensive renovations, includes a hotel, casino, several food and beverage outlets, meeting facilities, RV park, gas station and general store. The resort wanted a property management system that would strengthen operations, integrate seamlessly with its gaming applications, and provide robust sales and catering functionality. The property also wanted a payment gateway that would safeguard guests’ financial data and reduce the risks associated with credit card acceptance.

“Agilysys offered a solution suite that addressed our many requirements,” said Damien Dinh, director of information technology at Jackson Rancheria Casino Resort. “Visual One PMS offers a high level of customization and flexibility, with a powerful sales and catering module that will help our banquet team prepare for corporate meetings, weddings and other events. Insight Mobile Manager will allow us to quickly view key property information from a mobile device, so we can increase operational efficiencies, while rGuest Pay will help protect us against data breaches and reduce the burden of complying with PCI security standards. Together, these solutions will help us improve productivity, capitalize on revenue opportunities and provide an outstanding guest experience.”

Jackson Rancheria Casino Resort is implementing the following Agilysys solutions:

• Visual One PMS ─ a comprehensive and fully integrated property management system that offers a wide range of best-in-class features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly screens are laid out in a logical format, with quick-feature icons and drill-down capabilities. The system offers optional modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering, and spa management. Other features include a rate and availability calculator, enhanced guest stay search screens and an online shopping cart.
• Insight Mobile Manager ─ a mobile dashboard application that enables hotel managers to view key information about the property quickly and easily from a mobile device. The application contains panels of strategically organized data, including remaining arrivals and departures, VIPs, total guests, rooms, house status, housekeeping, revenue, groups, group rooms remaining and reservation summary. Users simply tap on each panel to drill down and obtain more detailed information. Insight Mobile Manager integrates fully with Visual One PMS and accesses the user credentials and security protocols established in the PMS host to streamline system management.
• rGuest Pay ─ Agilysys’ payment gateway that enables complete and secure payment processing. rGuest Pay leverages one of the only payment offerings to include: validated Point-to-Point Encryption (P2PE), which reduces the potential for malicious hacking and fraud; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations. rGuest Pay integrates with any POS or PMS product and offers fixed and predictable costs with flat monthly rates and no volume tiers.

Jackson Rancheria Casino Resort, located in the foothills of the Sierra Nevada mountains, is only minutes away from area golfing, skiing, rafting and wine tasting. The property includes an 86-room hotel, 24-hour casino, pool, fitness center, four restaurants and more than 9,000 square feet of meeting space. The resort also includes an RV park, general store and gas station. Jackson Rancheria Casino Resort is owned and operated by the Jackson Rancheria Band of Miwuk Indians.

Grand America Hotels and Resorts Selects Agilysys Solution Suite to Streamline Food and Beverage Delivery

Organization Implements POS, Payment Gateway, Table Management Applications

ALPHARETTA, Ga.--(BUSINESS WIRE)-- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Grand America Hotels and Resorts, headquartered in Salt Lake City, has selected a comprehensive Agilysys solution suite — including InfoGenesis® POS, rGuest® Pay and rGuest® Seat — to streamline food and beverage delivery at 20 restaurants in six locations.

Grand America Hotels and Resorts, which owns properties in five states, needed integrated point-of-sale and payment gateway systems that would optimize food and beverage operations and secure sensitive cardholder data. The executive team also wanted a comprehensive restaurant reservation, table and wait list management solution that would automate reservations, improve wait list execution and enable the organization’s food and beverage outlets to personalize engagement with diners.

“We needed state-of-the-art technology that would strengthen our entire food and beverage operation, and the Agilysys solutions met all our criteria,” said Mark Quealy, point of sale food systems manager at Grand America Hotels and Resorts. “We particularly appreciate the reporting features in InfoGenesis and the fact that it allows a self-hosted environment, which is more cost-effective for us than a SaaS solution. Additionally, rGuest Seat can reserve tables across all restaurants at our resorts and can function independently from the server if there is down time, while rGuest Pay reduces the risks associated with credit card acceptance. These solutions will work together to help us improve operational efficiency, maximize revenue potential and provide seamless guest service from restaurant reservations to payment.”

Grand America Hotels and Resorts is implementing the following Agilysys solutions:

• InfoGenesis POS ─ an award-winning, comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Designed for multi-unit and complex operations, InfoGenesis POS features real-time reporting, support for flexible menu types, and multi-language capabilities that drive service flexibility and increase operational efficiency. The system easily manages any combination of food, beverage and retail services, and integrates with other Agilysys applications and a wide variety of third-party offerings. InfoGenesis POS is available as a premise-based or Software-as-a-Service (SaaS) solution.
• rGuest Pay ─ Agilysys’ payment gateway that enables complete and secure payment processing. rGuest Pay leverages one of the only payment offerings that includes: validated Point-to-Point Encryption (P2PE), which reduces the potential for malicious hacking and fraud; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations. rGuest Pay integrates with any POS or PMS product and offers fixed and predictable costs with flat monthly rates and no volume tiers.
• rGuest Seat – Agilysys’ restaurant reservation, table and wait list management solution that streamlines operations and enhances guest service. Built on open industry standards, the flexible solution can reside on a fixed terminal or operate on a mobile tablet. rGuest Seat provides diner details and preferences to the host and serving staff, allowing the restaurant to provide a highly customized experience. In addition, automated wait list management ensures accurate wait time estimates and easy notifications of seating availability. An online interactive reservations system allows guests to reserve not only dates and times but also preferred servers, tables or sections.

"Our point-of-sale, payment gateway and table management solutions address some of the top concerns of hotels, resorts and other hospitality venues — convenience, speed of service and security,” said Jim Walker, senior vice president of global revenue at Agilysys. “Together, this technology will help Grand America Hotels and Resorts optimize food and beverage delivery, even in the most challenging situations. More importantly, the solutions will help each property create lasting connections with guests, which will increase loyalty and repeat business.”

Grand America Hotels and Resorts, headquartered in Salt Lake City, owns eight properties in the Western U.S. The company’s flagship property, Grand America Hotel in Salt Lake City, is a AAA Diamond Award-winning resort. Other hotels in the company’s portfolio include: Sun Valley Resort in Sun Valley, Idaho, twice selected by readers of SKI magazine as the nation’s top ski facility; Snowbasin Resort in Huntsville, Utah, site of the 2002 Olympic Downhill and Super G Races; The Westgate Hotel in San Diego; Little America Hotel in Salt Lake City; Little America Hotel in Cheyenne, Wyo., Little America Hotel in Little America, Wyo.; and Little America Hotel in Flagstaff, Ariz. Grand America Hotels and Resorts is owned by the Earl Holding family.

Agilysys Reimagines Hospitality Point-of-Sale with Robust Business Analytics and Data Extraction Capabilities

rGuest® Analyze Packaged with InfoGenesis® POS to Empower Users, Boost Revenue

ALPHARETTA, GA. — June 21, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that rGuest® Analyze, the company’s groundbreaking business intelligence solution, will now be packaged with InfoGenesis® POS, enabling hospitality customers to use existing point-of-sale data to increase revenue, more effectively manage costs and enhance guest satisfaction.

InfoGenesis POS is Agilysys’ award-winning point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Designed for multi-unit and complex operations, InfoGenesis POS features real-time reporting, support for flexible menu types, and multi-language capabilities that drive service flexibility and increase operational efficiency.

rGuest Analyze addresses the growing requirement for food and beverage and retail operations to leverage POS data as one of their most important assets. Adding to InfoGenesis’ existing reporting capabilities, rGuest Analyze’s on-demand business intelligence information and customized dashboards allow managers to identify key performance metrics — such as sales trends, table turns, server performance and product mix — and act on the insights in real time to boost profitability and optimize operations.

In addition, rGuest Analyze includes Data-as-a-Service (DaaS) functionality, which provides a clean data stream that easily integrates into users’ own workflows. For customers who have already made a significant investment in an enterprise business intelligence (BI) tool or need to add point-of-sale data to other internal systems, rGuest Analyze’s DaaS data extraction capability significantly simplifies the creation of POS data files in a standard format for import into existing BI applications.

Other key features of rGuest Analyze include operational metrics that allow managers to compare business performance across multiple locations; mobile access that enables managers to take charge of the business, even when off-site; and easy-to-use reporting tools that allow users to segment critical data, generate reports on the fly, answer ad-hoc operational questions and schedule automatic distribution of key reports.

“The integration of InfoGenesis POS data with rGuest Analyze gives managers up-to-the-minute information, empowering them to take advantage of rapidly changing market dynamics,” said Ravi Angadi, vice president of product management and product marketing at Agilysys. “Studies show that leveraging detailed operations data is increasingly important, not only to the process of making strategic business decisions, but also in creating memorable guest experiences. With rGuest Analyze, InfoGenesis POS customers no longer need to study spreadsheets to obtain answers to their most challenging questions. They can simply use the information that already exists in the point-of-sale system to gain insights that can redefine their entire operation.”

To learn more and to see a demo of InfoGenesis POS and rGuest Analyze, visit Agilysys at HITEC 2016 at Booth #619.

Agilysys Executive Ravi Angadi to Moderate Panel at HITEC 2016

Discussion Will Focus on Navigating the Payments Security Challenge

ALPHARETTA, Ga.--(BUSINESS WIRE)-- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, has announced that Ravi Angadi, the company’s vice president of product management and product marketing, will moderate a panel discussion at HITEC 2016, which will be held June 20-23 at the Ernest N. Morial Convention Center in New Orleans.

Angadi will moderate the panel discussion entitled, Navigating the Payments Security Challenge: Get Expert Guidance. In this session, a group of industry professionals will discuss the current and future state of payments technology and address a variety of topics, such as card network rules, data security, EMV deployment, and payment challenges specific to hospitality operations. Participants will learn what is most important when planning EMV deployment and simple steps they can take to safeguard guest data and reduce the potential for fraudulent activity.

Angadi, who has an extensive background in payment security and solution integration, joined Agilysys in April 2013. As the company’s vice president of product management and product marketing, he oversees strategy, planning, execution and sales enablement for the entire Agilysys product suite. He was instrumental in envisioning and launching the groundbreaking platform-based rGuest® Pay payment solution. He works with gateway providers, processors, payment hardware vendors and payment security companies to define solutions specific to hotels, resorts, casinos, foodservice operators and other hospitality providers. His expertise spans the unique challenges related to payment security, including gateways, point-to-point encryption, EMV and mobile wallets.

“I am excited to moderate this highly relevant panel discussion,” said Angadi. “With data breaches and payment card fraud on the rise, hotels and other hospitality providers are struggling to find the most effective ways to secure their payment systems and protect their reputations. This panel of experts understands the many challenges facing our industry and brings a wealth of knowledge and experience to the discussion.”

The Hospitality Industry Technology Exposition & Conference (HITEC) offers a unique combination of top-notch hospitality technology education, led by industry peers and experts, and an unparalleled tradeshow showcasing the latest products and services from more than 300 companies. HITEC is a service of Hospitality Financial and Technology Professionals (HFTP) in Austin, Texas.

Agilysys' Fiscal 2016 Fourth Quarter Revenue Increases 11% to Quarterly Record $31.9 Million, Inclusive of 33% Rise in Subscription Revenue

Fiscal 2016 Revenue Rises 16% to $120.4 Million; Recurring Revenue for the Full Year Rises to $60.1 Million, or 50% of Total Revenue

Fiscal 2017 Revenue Outlook of $132 Million - $136 Million; Fiscal 2017 Adjusted EBITDA Expected to Double

Alpharetta, GA – June 9, 2016 – Agilysys, Inc. (Nasdaq: AGYS), a global provider of next-generation hospitality software solutions and services, today reported operating results for its fiscal 2016 fourth quarter and full year ended March 31, 2016.

(Please click here for complete financial information)

Summary of Fiscal 2016 Fourth Quarter Financial Results

• Total net revenue was $31.9 million, compared to total net revenue of $28.7 million in the comparable prior-year period.
• Recurring revenues (which are comprised of support, maintenance and subscription services) were $15.6 million, or 49% of total net revenue, compared to $14.5 million, or 51% of total net revenue, for the same period in fiscal 2015.  SaaS revenues for the fourth quarter increased 33% year over year and comprised 18% of total recurring revenues, compared to 14% of total recurring revenues in the fourth quarter of fiscal 2015.
• Gross margin was 55% in the fiscal 2016 fourth quarter, compared to 51% in the prior-year period. 
• Net loss in the fiscal 2016 fourth quarter was $(1.5) million, or $(0.07) per diluted share, compared to a net loss of $(5.4) million, or $(0.24) per diluted share, in the prior-year period.  The prior-year period included a total of $2.4 million, or $0.11 per share, in asset write-offs and other fair value adjustments and restructuring and severance charges.
• Adjusted EBITDA (non-GAAP) was $1.0 million, compared to an Adjusted EBITDA loss of $(0.6) million in the same period last year (see reconciliation below).

Jim Dennedy, President and CEO of Agilysys, commented, “In the fiscal 2016 fourth quarter we generated 11% revenue growth, including a 33% year-over-year increase in subscription-based revenues.  The solid fourth quarter results concluded a year of significant growth for Agilysys in which total net revenue increased 16% for the year.  More impressively, the total contract value of bookings of subscription-based business increased more than 150% year over year.  

“We grew our installed point of sale end points approximately 30% to over 35,000 end points at fiscal 2016 year end, while the number of hotel rooms managed by our property management systems increased approximately 3% to more than 236,000 rooms.  Revenue from rGuest platform based solutions represented approximately 5% of total revenue in fiscal 2016, and momentum for this new hospitality platform is growing.  We expect more success in fiscal 2017 as we recently announced the general availability of rGuest Stay for limited service hotels and expect that rGuest Buy, which is demonstrating success in multiple trials, will become generally available in the first half of fiscal 2017.   

“Our business is benefiting today from our success in addressing market demand through our new platform products and key enhancements for our iconic solutions.  We believe our rGuest and iconic solutions provide significant value to a growing list of customers that will lead to another year of positive momentum in our operating results for fiscal 2017.”

Summary of Fiscal 2016 Full Year Financial Results

• Total net revenue was $120.4 million, compared to total net revenue of $103.5 million in the comparable prior year period.
• Recurring revenues (which are comprised of support, maintenance and subscription services) were $60.1 million, or 50% of total net revenue, compared to $56.0 million, or 54% of total net revenue, in fiscal 2015.  SaaS revenues increased 29% year over year and comprised 17% of total recurring revenues, compared to 14% of total recurring revenues in fiscal 2015.
• Gross margin was 57% in fiscal 2016, compared to 58% in fiscal 2015. 
• Net loss for fiscal 2016 was $(3.8) million, or $(0.17) per diluted share, compared to a net loss of $(11.5) million, or $(0.51) per diluted share, in fiscal 2015.  The prior-year period included a total of $3.3 million, or $0.15 per diluted share, in asset write-offs and other fair value adjustments and restructuring and severance charges.
• Adjusted EBITDA (non-GAAP) was $4.3 million, compared to Adjusted EBITDA of $1.2 million in fiscal 2015 (see reconciliation below).

Fiscal 2017 Outlook

Agilysys today provided a forecast for several financial metrics for fiscal 2017 including revenue, gross margin and Adjusted EBITDA (non-GAAP).  The Company’s outlook for fiscal 2017 contemplates:

• Full year revenue of approximately $132 - $136 million compared to fiscal 2016 revenue of $120 million.
• Gross margin for fiscal 2017 is expected to be in the low-50% range, which reflects the impact of higher cost of goods sold related to the recently announced general availability of rGuest Stay for limited and select service hotels and chains and a continued mix shift in revenue towards more subscription based sales.
• Adjusted EBITDA is expected to double in fiscal 2017, compared to fiscal 2016 Adjusted EBITDA of $4.3 million.   

Janine Seebeck, Chief Financial Officer, commented, “In addition to our impressive 16% top line growth for fiscal 2016, we also significantly benefited from our fiscal management policies as reflected in the over $9 million year-over-year increase in net cash provided by operating activities and the more than 250% improvement in Adjusted EBITDA.  We enter fiscal 2017 with a lot of momentum based on the ongoing growth of our customer base, consistent additional product placements with existing customers, and the expansion of our total addressable market through the introduction of our rGuest platform solutions.  We expect this momentum to continue in fiscal 2017 as we forecast greater than the market rate of growth for full year revenue and a doubling of Adjusted EBITDA. 

“In addition, we are very encouraged by the growing industry appreciation for our rGuest platform.  As a result we are modestly accelerating our product development investment plan for certain rGuest solutions in order to add features and functionality that will enable us to address a growing number of markets sooner.  With over $60 million in cash and cash equivalents at the end of fiscal 2016, we have a healthy balance sheet and the financial flexibility to support and grow our business.”

2016 Fourth Quarter Conference Call and Webcast

Agilysys is hosting a conference call and webcast today, June 9, 2016, beginning at 4:30p.m. ET.  Both the call and the webcast are open to the public.  The conference call number is 224-357-2393 (domestic or international); and the conference ID number is 9295894.  Please call five minutes prior to the presentation to ensure that you are connected. 

Interested parties may also access the conference call live on the Internet at Agilysys Events & Presentations. Approximately, two hours after the call has concluded, an archived version of the webcast will be available for replay at the same location.

Forward-Looking Language

This press release and other publicly available documents, including the documents incorporated herein and therein by reference, contain, and our officers and representatives may from time to time make, "forward-looking statements" within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995.  Forward-looking statements can be identified by words such as "anticipate," "intend," "plan," "goal," "seek," "believe," "project," "estimate," "expect," "strategy," "future," "likely," "may," "should," "will" and similar references to future periods, and include (i) the statements in the last sentences of the second and third paragraphs under the heading “Summary of Fiscal 2016 Fourth Quarter Financial Results” and (ii) the statements under the heading “Fiscal 2017 Outlook.”  These statements are not guarantees of future performance and involve risks, uncertainties and assumptions that are difficult to predict. These statements are based on management’s current expectations, intentions or beliefs and are subject to a number of factors, assumptions and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. Factors that could cause or contribute to such differences or that might otherwise impact the business include the risk factors set forth in Item 1A of the company’s Annual Report for the fiscal year ended March 31, 2015. Copies are available from the SEC or the Agilysys website. We undertake no obligation to update any such factor or to publicly announce the results of any revisions to any forward-looking statements contained herein whether as a result of new information, future events or otherwise.

Use of Non-GAAP Financial Information

To supplement the unaudited condensed consolidated financial statements presented in accordance with U.S. GAAP in this press release, certain non-GAAP financial measures as defined by the SEC rules are used. These non-GAAP financial measures include adjusted cash flow from operations and adjusted EBITDA. Management believes that such information can enhance investors' understanding of the company's ongoing operations. See the accompanying tables below for reconciliations of adjusted cash flow from operations and adjusted EBITDA to the comparable GAAP measures.

Agilysys Executives to Participate on G2E Asia Panels at Macau Event

Discussions to Focus on Optimizing Revenue, Tracking Non-Gaming Customer Value

ALPHARETTA, Ga.--(BUSINESS WIRE)-- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that its President and CEO, Jim Dennedy, and its Senior Vice President of Global Revenue, Jim Walker, will both be featured on industry panels at the upcoming Global Gaming Expo Asia (G2E Asia), which will be held May 15-17 at The Venetian Macao. Every year, more than 95% of Asian casino operators attend G2E Asia to look for cutting-edge products and solutions and gather upcoming industry trends.

With a significant market presence in Asia, including offices in Singapore, Hong Kong, Malaysia and the Philippines, Agilysys has a strong commitment to the success of Asian gaming and hospitality customers with its award-winning property management and point-of-sale solutions.

Agilysys President and Chief Executive Officer Jim Dennedy will lend his expertise to a panel discussion entitled, Beyond Gaming: Tracking the Value of the Non-Gaming Customer. The discussion will focus on amenities that produce the greatest return on investment and how clever marketing techniques can bring in high-value customers. Dennedy, who has an extensive background in both the financial and hospitality industries and has served as president and CEO of Agilysys since 2011, will share his insights on how to create connections with non-gaming customers, how to measure their value to the property and how to effectively promote non-gaming activities, regardless of market fluctuations.

Agilysys Senior Vice President of Global Revenue Jim Walker will participate in the panel discussion entitled, Growth & Stability: How to Maximize Current Customers and Optimize Total Revenue. The discussion will focus on challenges facing the Asian gaming market and practical ways to overcome them. Walker, who has deep industry experience and previously served as vice president of sales and marketing at Agilysys, will reveal how gaming properties can optimize the value of existing customers and uncover untapped market segments. He also will define critical areas for cost improvement and discuss how gaming properties can reduce overhead and maximize return on investment while simultaneously providing a quality guest experience.

“We are thrilled to have Jim Dennedy and Jim Walker participate in this year’s G2E Asia,” said Roger Gros, publisher of Global Gaming Business magazine and a consultant to the event. “They bring a wealth of industry experience and hands-on knowledge to the table, and their viewpoints will be both interesting and insightful. Agilysys is well-recognized in the worldwide gaming market, and Dennedy and Walker lead the company’s efforts.”

Global Gaming Expo Asia, organized by the American Gaming Association and Reed Exhibition, is the preeminent show for the Asian gaming-entertainment industry. This year’s event will feature the inaugural Asia Gaming Awards, jointly organized by Asia Gaming Brief and the Innovation Group, as well as the Macau Retail Summit, which will look at ways in which customer service and technology can improve the retailing of non-gaming products and services.

Odawa Casino Resorts Boosts Efficiency and Guest Service With Comprehensive Agilysys Suite

Agilysys Technology Strengthens Operations Across the Entire Property

ALPHARETTA, GA. — May 3, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Odawa Casino Resort in Petoskey, Mich., has selected an industry-leading solution suite — including Visual One® PMS, InfoGenesis® POS and rGuest® Pay — to streamline efficiency and optimize guest service at the 137-room property.

The resort, which recently underwent extensive renovations, caters to both business and leisure travelers, with a Las Vegas style casino, several dining options, live entertainment venue and large meeting facility. The property’s executive team wanted state-of-the-art technology that not only would increase operational efficiency but also would enhance the guest experience.

“The Agilysys suite is a great fit for us, with software that addresses the entire guest lifecycle, including property management, point-of-sale and payment gateway solutions,” said Eric McLester, general manager at Odawa Casino Resort. “Visual One PMS will streamline our hotel operations from arrival through departure, while InfoGenesis POS and rGuest Pay will boost food, beverage and retail efficiency and reduce the risks associated with card acceptance. Agilysys has been a trusted adviser to tribal gaming properties for many years, and we look forward to a long and successful partnership.”

Odawa Casino Resort is implementing the following Agilysys solutions:

• Visual One PMS — a comprehensive and fully integrated property management system that offers a wide range of best-in-class features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly screens are laid out in a logical format, with quick-feature icons and drill-down capabilities. The system offers optional modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering, and spa management. Other features include a rate and availability calculator, enhanced guest stay search screens and an online shopping cart.
• InfoGenesis POS ─ a comprehensive point-of-sale system that combines an easy-to-use terminal and tablet touchscreen application with industry-leading offline capabilities. Designed for multi-unit and complex operations, InfoGenesis POS features real-time reporting, support for packages and prix fixe menus, and multi-language capabilities that drive service flexibility and increase operational efficiency. The system easily manages any combination of food, beverage and retail services, and integrates with other Agilysys next-generation solutions and a wide variety of third-party providers.
• rGuest Pay — the Agilysys payment gateway solution that enables complete and secure payment processing. It leverages one of the only payment offerings that includes: validated Point-to-Point Encryption (P2PE), which reduces the potential for malicious hacking and fraud; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations. In addition, rGuest Pay integrates with any PMS or POS product and offers fixed and predictable costs with flat monthly rates and no volume tiers.

“Casino hotels that want to beat the competition must leverage technology to improve overall property performance," said Jim Walker, senior vice president of global revenue at Agilysys. "With the implementation of our property management, point-of-sale and payment gateway solutions, Odawa Casino Resort is making a commitment to both efficiency and guest service. Each of these solutions is powerful on its own; together, they provide an unbeatable combination that not only will streamline day-to-day operations but also will help the property establish lasting connections with guests."

Odawa Casino Resort, located in Northern Michigan, is one of the state’s premier visitor destinations. The $140 million property includes 137 guest rooms, 10 luxury suites, three restaurants, two bars, gift shop, nightclub and a 50,000 square-foot casino. In addition, the resort features a large entertainment venue and nearly 20,000 square feet of meeting and event space. Odawa Casino Resort is owned and operated by the Little Traverse Bay Bands of Odawa Indians

HotSchedules and Agilysys Announce Global Partnership for Industry-Leading Workforce Management in Hospitality

Strategic Relationship Combines HotSchedules’ and Agilysys’ Solutions for Thousands of Joint Customers

AUSTIN, TEXAS and ALPHARETTA, GA — April 20, 2016— HotSchedules, provider of cloud-based technologies that automate restaurant operations, and Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software and services, today announced a strategic partnership that adds the power of HotSchedules’ world-class workforce management platforms to the award-winning Agilysys hospitality solution portfolio. With this partnership, customers will benefit from an integrated POS and labor management solution that can help them create schedules 75 percent faster and save on average 2 percent on labor costs, all while streamlining operations and enhancing the guest experience.

As the first Master-level partner in HotSchedules’ recently-announced Global Channel Partnership Network, Agilysys will now offer HotSchedules’ advanced restaurant management platform to new and existing customers. Integration with Agilysys’ industry-leading InfoGenesis® POS provides users with a robust mobile labor management solution to enable cutting-edge restaurant operations.

“HotSchedules is the market leader in restaurant labor management, and we are extremely impressed with the depth of features, technical maturity and continued focus on innovation,” said Jim Dennedy, President and CEO at Agilysys. “Through this unique relationship, Agilysys is the first to offer this type of important combined solution to the hospitality industry. This comprehensive solution suite delivers the simplicity and visibility customers need to manage their entire operation, now and into the future.”

With more than 3,000 hospitality customers, Agilysys will offer HotSchedules to its existing installed base, providing expert implementation to ensure a seamless experience for end users. The new solution gives Agilysys customers access not only to advanced BI and management tools today, but also to future solutions and IoT integrations.

“Agilysys’ complementary customers and global reach will dramatically increase our footprint, adding new markets and opportunities for us to expand our customer base and shape the future of the hospitality industries through technology,” said Anthony Lye, President and CEO at HotSchedules. “We’re thrilled to have Agilysys on board as our first Master Partner and look forward to helping grow both their product portfolio and customer base.”

As part of the Master-level channel program, Agilysys owns the entire customer experience, with complete responsibility for implementation to service and support, backed by full enablement, onboarding and certification from HotSchedules. The new solution integrates fully with Agilysys’ industry-leading InfoGenesis POS solution, and the company will provide training and support to ensure its customers take full advantage of all the new features on the HotSchedules platform.

To learn more about the HotSchedules cloud and mobile restaurant management solution, visit www.hotschedules.com. For more information about Agilysys hospitality solutions, visit www.agilysis.com. 

 

Grand Casino Mille Lacs and Grand Casino Hinckley Select Point-of-Sale, Payment Gateway Solutions from Agilysys

Properties Implement InfoGenesis®, rGuest® Pay Solutions to Streamline Operations

ALPHARETTA, GA. — March 15, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Grand Casino Mille Lacs and Grand Casino Hinckley, both located in east central Minnesota, have selected a suite of Agilysys solutions ─ including InfoGenesis® POS, InfoGenesis® Flex and rGuest® Pay ─ to streamline operations and enhance guest service. The properties are longtime users of the Agilysys LMS® property management system.

The two Grand Casino properties, which include more than 1,000 guest rooms and nine restaurants, needed integrated point-of-sale and payment gateway solutions that would optimize food, beverage and retail service and secure sensitive cardholder data. Agilysys systems met the management team’s criteria, with advanced features and functionality that boost efficiency while reducing the risks associated with credit card acceptance.

"We insisted on state-of-the-art technology for our new point-of-sale and payment gateway solutions," said Timothy Johnson, director of information technology for Grand Casino Mille Lacs and Grand Casino Hinckley. "Agilysys offered everything we were looking for, with mobile and fixed POS systems that will streamline our food, beverage and retail operations, along with a robust payment gateway solution. We especially appreciate the tight integration between the systems and are confident the technology will help us boost efficiency and deliver exceptional guest service."

Grand Casino Mille Lacs and Grand Casino Hinckley will use the following Agilysys solutions:

• InfoGenesis POS ─ a comprehensive point-of-sale system that combines an easy-to-use terminal and tablet touchscreen application with industry-leading offline capabilities. Designed for multi-unit and complex operations, InfoGenesis POS features real-time reporting, support for packages and prix fixe menus, and multi-language capabilities that drive service flexibility and increase operational efficiency. The system easily manages any combination of food, beverage and retail services, and integrates with other Agilysys next-generation solutions and a wide variety of third-party providers.
• InfoGenesis Flex ─ Agilysys' mobility solution that offers full point-of-sale functionality on a convenient tablet device. InfoGenesis Flex provides signature capture, adaptable kitchen and receipt printing for large service areas, and a feature-rich mobile experience for foodservice operations. The solution is designed to keep revenue flowing and guests satisfied in the most demanding high-volume environments, and its powerful offline capabilities ensure uninterrupted performance, even when Wi-Fi connectivity is inconsistent. Managers also have access to all InfoGenesis tools while on the floor, so they can oversee operations 'on-the-go' and make service adjustments as needed.
• rGuest Pay ─ the Agilysys payment gateway solution that enables complete and secure payment processing. It leverages one of the only offerings that includes: validated Point-to-Point Encryption (P2PE), which reduces the potential for malicious hacking and fraud; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations.

"With the implementation of our point-of-sale and payment gateway solutions, the Grand Casino properties are making a strong commitment to efficiency and guest service," said Jim Walker, senior vice president of global revenue at Agilysys. "InfoGenesis POS, which is one of the most versatile point-of-sale systems on the market, will enable the properties to optimize food, beverage and retail efficiency, capitalize on revenue opportunities and enhance the guest experience. And, with unparalleled security as a core requirement for rGuest Pay, the properties can also be assured that cardholder data is secure and protected at all times."

Grand Casino Mille Lacs and Grand Casino Hinckley are two of Minnesota's premiere entertainment facilities. Grand Casino Mille Lacs features a 494-room hotel, four restaurants, fitness center, convention facility and several retail shopping outlets. Grand Casino Hinckley is among the largest casino hotels in the state, with 563 guest rooms, five restaurants, fitness center, spa and golf course. Both properties are owned and operated by the Mille Lacs Band of Ojibwe, a sovereign, federally recognized Indian tribe with more than 4,500 members.

Wisconsin Property the Latest to Select Groundbreaking Agilysys rGuest® Stay

Next-Generation PMS Optimizes Efficiency, Strengthens Guest Connections

ALPHARETTA, Ga.--(BUSINESS WIRE)-- Agilysys, Inc. (Nasdaq:AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Flamingo Motel and Suites in Wisconsin Dells, Wis., has selected its innovative rGuest® Stay property management system to optimize operational efficiency, maximize revenue and enhance guest service.

The 300-room property, which is undergoing a complete renovation, wanted state-of-the-art technology that would address the entire guest lifecycle and offer visibility into all aspects of operational performance. The management team selected rGuest Stay based on its guest-centric functionality and ability to drive competitive advantage.

"We really did our homework when shopping for a new property management system, and rGuest Stay was the clear winner," said Tod Bachman, general manager. "It is a truly innovative solution that is easy to deploy, offers intuitive training and will help us connect more closely with our guests. In addition, Agilysys has provided a partnership approach and has gone ‘above and beyond’ to meet our needs. We look forward to using rGuest Stay to build our business, maximize profitability and offer personalized service.”

rGuest Stay is a groundbreaking property management system built on the Agilysys rGuest hospitality technology platform, which supports cloud, on-premise and hybrid delivery. The guest-centric, standards-based PMS relies on an open platform that enables rich integration with applications delivered from Agilysys, its partners and customers. It offers business-driven outcomes, helping properties increase revenue, reduce operating costs and strengthen the guest connection. With integrated analytics, rGuest Stay also delivers real-time management information so that managers can accurately forecast demand and scale services accordingly.

Delivered as a cloud-based solution, rGuest Stay offers instant scalability, a reduced technology footprint and the ability to upgrade capacity without business interruption, which is especially beneficial for small to mid-sized properties. For larger hotels, rGuest Stay is designed so that future releases can be delivered as an on-premise solution for maximum control and seamless integration with existing technologies.

"Properties of all sizes are embracing rGuest Stay for its flexibility and guest-centric qualities," said Jim Walker, senior vice president of global revenue at Agilysys. "It offers a 360-degree view of guest information, allowing properties to truly know their guests and create lasting connections with them. Moreover, the solution’s open architecture enables delivery of our next-generation hospitality applications as well as a level of product integration that is unsurpassed in the industry.”

Flamingo Motel and Suites is located in the heart of Wisconsin Dells, near area shops, restaurants and attractions, including Mirror Lake State Park, Timbavadi Wildlife Park and Noah’s Ark, America’s largest waterpark. The property features 300 guest rooms and suites, four outdoor pools, three indoor pools, game room and basketball court.

Grand Sierra Resort and Casino Expands use of Agilysys Solutions to Enhance Efficiency and Service

Resort Implements rGuest® Seat for Improved Restaurant Table Management, rGuest® Pay for Secure Payment

LAS VEGAS--(BUSINESS WIRE)-- AGILYSYS INSPIRE — Agilysys, Inc. (Nasdaq:AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Grand Sierra Resort and Casino, in Reno, Nev., has selected the rGuest® Seat and rGuest® Pay solutions to enhance efficiency and guest service at the 2,000-room property. Grand Sierra is a longtime user of Agilysys LMS® property management and InfoGenesis® POS systems.

Grand Sierra Resort and Casino, which includes 11 dining options, 10 bars and lounges and a number of retail shops, needed a restaurant reservation, table and wait list management system that would automate reservations, optimize wait list execution and increase guest bookings. The property also wanted a payment gateway solution that would safeguard guests’ financial data and reduce the risks associated with card acceptance. Agilysys offered the solutions the resort was looking for, with state-of-the-art features and functionality that streamline operations and enhance the guest experience.

“The Agilysys solutions are ideally suited to our needs,” said Rod Luck, senior vice president of IT at Grand Sierra Resort and Casino. “rGuest Seat will allow us to personalize our engagement with diners to drive repeat business, while rGuest Pay will protect sensitive cardholder information. Implementing these systems will help us boost efficiency across our many dining and retail venues, capitalize on revenue opportunities and provide excellent guest service.”

rGuest Seat is a comprehensive reservation, table and wait list management solution that streamlines operations and enables restaurants to provide superior guest service. Built on open industry standards, the flexible solution can reside on a fixed terminal or operate on a mobile tablet, so that servers can greet guests and easily move around the restaurant to update table status. rGuest Seat provides diner details and preferences to the host and serving staff, allowing the restaurant to own guest information from start to finish and provide a customized dining experience. In addition, automated wait list management ensures that guests receive accurate wait time estimates and easy notifications of seating availability. An online reservation widget, which allows guests to book reservations from the hotel website, offers a variety of customized options, such as special menus and seating areas.

rGuest Pay is the Agilysys payment gateway that enables complete and secure payment processing. It leverages one of the only payment offerings that includes: validated Point-to-Point Encryption (P2PE), which reduces the potential for malicious hacking and fraud; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations. rGuest Pay integrates with any POS or PMS product and offers fixed and predictable costs with flat monthly rates and no volume tiers.

"Grand Sierra is a leader when it comes to using technology, and we are thrilled the property is expanding its partnership with us,” said Jim Walker, senior vice president of global revenue at Agilysys. “rGuest Seat and rGuest Pay are powerful applications that address some of the top concerns of large casino hotels – convenience, speed of service and security. Together, these systems will enable Grand Sierra to streamline efficiency, protect guests’ financial data and minimize their own operational risk. More importantly, the solutions will help the property create lasting connections with guests, which will increase loyalty and repeat business.

Located in the heart of the Reno-Tahoe region, Grand Sierra Resort and Casino is a destination getaway, featuring 2,000 luxurious rooms and suites, 11 restaurants, 10 bars and lounges and an 80,000-square-foot casino. The property also includes a fitness center, luxury spa, bowling alley, cinema, aqua golf driving range, several retail shops and more than 200,000 square feet of meeting space. LEX Nightclub, the hotel’s 25,000-square-foot entertainment venue, features three bars, 33 VIP tables and an adult indoor pool. Grand Sierra Resort and Casino has been named ‘Best Hotel’ in Reno two years in a row by Casino Player magazine. 

Agilysys Introduces Groundbreaking POS Mobile Tablets

InfoGenesis® Flex Series 3 Tablets, Built Specifically for Enterprise Customers, Offer Full Functionality, Fast Performance, Uncomplicated Deployment 

AGILYSYS INSPIRE, LAS VEGAS — Feb. 23, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced availability of the InfoGenesis® Flex Series 3 tablets, a groundbreaking new POS mobile solution built specifically for its enterprise customers to help them increase revenue, improve wait staff efficiency, and deliver a superior guest experience.

Designed for use with InfoGenesis point-of-sale software, the 8” and 10” tablets are the first in the industry to use true commercial-grade components and the Windows 8.1 Embedded Industry Pro (64-bit) operating system. They offer full functionality and faster performance than many stationary POS terminals on the market and are delivered with Windows updates and InfoGenesis preinstalled, ensuring uncomplicated deployment and a compelling user experience right out of the box.

The InfoGenesis Flex Series 3 tablet enables Agilysys casino, hotel, resort, cruise and restaurant customers to offer order and payment options to guests anywhere on property, such as poolside, casino floors, outdoor decks, and food and beverage carts. The result is increased wallet share and enhanced guest satisfaction, as wait staff are more available to guests. Additionally, as servers make more meaningful connections with guests, they reinforce the brand and increase loyalty.

Features of the InfoGenesis Flex Series 3 tablet include:

• Bright easy-to-read screens, with a 160-degree viewing angle for 8.3” screens and a 170-degree viewing angle for 10.1” screens and 800:1 contrast ratio
• 33% longer battery life to keep staff productive, even when Wi-Fi and Bluetooth are enabled
• Improved Wi-Fi and Bluetooth connectivity via a specialized antenna to reduce dropped signals and lost revenue
• Ability to withstand a wide range of operating temperatures — from 14° F to 122° F — so staff can keep serving, regardless of the weather
• Resistance to spills, splashes and light rain at poolside and other outdoor venues, reducing outages and replacement expense
• Durable construction that enables tablets to withstand 5.9-foot drops (with available protective case) and up to 3.3-foot drops, even without a case, combined with highly durable Gorilla Glass 3 screens that resist cracks and scratches
• Ability to integrate with most existing peripherals
• Integrated magnetic stripe reader (MSR) and protective case

“The InfoGenesis Flex Series 3 tablet solutions are built for service from the ground up for the most challenging mobile POS environments,” said Jim Walker, senior vice president of global revenue at Agilysys. “Our rugged, weather-resistant mobility solution enables properties to generate new demand and uncover new revenue streams by serving customers in previously underserved areas; and, in the process, create lasting connections with guests. This groundbreaking solution delivers more industry-changing innovation from Agilysys and reinforces our commitment to bringing state-of-the-art POS mobility solutions to market.”

Saratoga Casino and Raceway Selects Agilysys Solution Suite to Boost Efficiency and Optimize the Guest Lifecycle

Agilysys Technology Will Help Manage a Large and Diverse Business

ALPHARETTA, Ga.--(BUSINESS WIRE)--Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Saratoga Casino and Raceway, in Saratoga Springs, NY, has selected a comprehensive Agilysys solution suite — including Visual One™ PMS, InfoGenesis® POS, InfoGenesis® Flex and rGuest® Pay — to boost efficiency and enhance guest service at the popular destination attraction. The property includes a 100,000-square-foot casino, half-mile racetrack, two-story entertainment venue and three restaurants. A new 117-room hotel, which will feature an indoor pool, fitness center, Morton's The Steakhouse and more than 3,000 square feet of meeting space, will open Summer 2016.

Faced with a wide range of hospitality management and guest service requirements, the property's executive team evaluated a number of software vendors to identify the best solutions to streamline operations and optimize the guest experience. The Agilysys suite was an ideal fit, with systems that address every aspect of the guest lifecycle, including property management, point-of-sale and guest payment.

"We have a large and diverse business, and we need robust and comprehensive technology that can handle it all," said Bob Gerber, director of information technology at Saratoga Casino and Raceway. "Agilysys offers a solution suite that addresses our many requirements. The Visual One property management system will streamline our hotel operations from arrival through departure, while the InfoGenesis and rGuest Pay solutions will boost food, beverage and retail efficiency and help us provide seamless service across our many venues. Agilysys has been a trusted adviser throughout this entire process, and we look forward to partnering with them as we open our new hotel."

Saratoga Casino and Raceway and its new hotel will use the following Agilysys solutions:

• Visual One PMS ─ a comprehensive and fully integrated property management system that offers a wide range of best-in-class features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly screens are laid out in a logical format with quick-feature icons and drill-down capabilities. The system offers optional modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering, and spa management. Other features include a rate and availability calculator, enhanced guest stay search screens and an online shopping cart.
• InfoGenesis POS ─ a comprehensive point-of-sale system that combines an easy-to-use terminal and tablet touchscreen application with industry-leading offline capabilities. Designed for multi-unit and complex operations, InfoGenesis POS features real-time reporting, multi-language capabilities, and support for a wide variety of F&B offerings, including packages and prix fixe menus. The system easily manages any combination of food, beverage and retail services, and it integrates with both other Agilysys next-generation solutions and a wide variety of third-party offerings.
• InfoGenesis Flex ─ Agilysys' mobility solution that offers full point-of-sale functionality delivered on a convenient tablet device. InfoGenesis Flex provides signature capture, adaptable kitchen and receipt printing for large service areas, and a feature-rich mobile experience for foodservice operations. The solution is designed to keep revenue flowing and guests satisfied in the most demanding high-volume environments, and its powerful offline capabilities ensure uninterrupted performance, even where Wi-Fi connectivity is inconsistent. Managers also have access to all InfoGenesis tools while on the floor, so they can oversee operations 'on-the-go' and make immediate service adjustments.
• rGuest Pay ─ the Agilysys payment gateway that enables complete and secure payment processing.rGuest Pay leverages one of the only payment offerings that includes: validated Point-to-Point Encryption (P2PE), which reduces the potential for malicious hacking and fraud; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations. rGuest Pay integrates with any POS or PMS product, and it offers fixed and predictable costs with flat monthly rates and no volume tiers.

"Hotels, casinos and other hospitality providers that want to be successful in an increasingly competitive environment must implement technology that addresses the total guest lifecycle and strengthens operations across the entire property," said Jim Walker, vice president of sales and marketing at Agilysys. "Our comprehensive and feature-rich property management, point-of-sale and payment gateway solutions accomplish these goals, enabling Saratoga Casino and Raceway to boost efficiency, increase revenue and create lasting and memorable connections with guests."

Saratoga Casino and Raceway is located in the foothills of the Adirondack Region of upstate New York in historic Saratoga Springs. The property includes more than 1,700 slots, electronic table games, two full-service restaurants, a casual dining restaurant, deli and three full-service bars. It also features Vapor, a live entertainment venue. Operating hours for the gaming facility are 8 a.m. to 4 a.m. each day. Simulcast races can be viewed seven days a week, and live harness racing runs March through mid-December. The property's new 117-room hotel will open Summer 2016. Saratoga Casino and Raceway is owned and managed by Saratoga Harness Racing, Inc. and Churchill Downs Incorporated.

Magnolia Bluffs Casino Selects Agilysys Lodging Management System as Saas Solution for Newly Renovated Hotel

Saas Delivery Offers Predictable Costs, Flexible Growth, Accelerated ROI

ALPHARETTA, GA. — Jan. 13, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Magnolia Bluffs Casino, in Natchez, Miss., has selected the Lodging Management System (LMS®) property management solution to streamline operating efficiency and enhance guest service at its newly renovated hotel, which is expected to open in early 2016.

Casino Holding Investment Partners, parent company of Magnolia Bluffs, recently purchased the Isle of Capri hotel, which will be modernized and rebranded as Magnolia Bluffs Hotel. As part of the renovation, the executive team wanted state-of-the-art technology that would enable the property to optimize efficiency and provide exceptional guest service. After reviewing a number of property management systems, they selected Agilysys' award-winning LMS to streamline operations and maximize guest wallet share. As a Software-as-a-Service (SaaS) offering, LMS will help ensure predictable costs, flexible growth and an accelerated return on investment.

"We really did our homework when shopping for a new property management system, and LMS was the clear winner," said Debbie Saulter, chief financial officer at Magnolia Bluffs. "LMS is a longtime favorite of the gaming industry, and its availability as a hosted solution makes it particularly appealing. We can eliminate some of the staffing costs associated with traditional PMS deployment while getting advanced functionality faster than ever. We can also leverage the knowledge of Agilysys staff to reduce our in-house IT burden. Throughout this process, Agilysys has been our technology partner, providing outstanding service in a short time frame. We are eager to open our new hotel and are confident that LMS will help us streamline operations, maximize revenue potential and provide outstanding guest service."

Recognized as a 'Champion' in Info-Tech Research Group's 2015 PMS Vendor Landscape report, LMS automates every aspect of hotel operations, including reservations and credit card processing, accounting and housekeeping, sales and catering, activities scheduling, food and beverage sales, online reservations, remote check-in, spa scheduling and more. Leading global gaming properties rely on LMS's flexibility and ease of use to increase productivity, maximize revenue per guest and ensure repeat business.

LMS was recently enhanced to offer a SaaS delivery option in addition to traditional on-site deployment. SaaS deployments help customers accelerate return on investment, realize more predictable IT costs, reduce security and compliance risk, and provide for flexible growth in usage and access to new features. In addition, the latest version of LMS features integration with rGuest® Analyze, the Agilysys business intelligence solution that highlights revenue opportunities, optimizes business process and provides insight into operational efficiency.

"We are excited to welcome Magnolia Bluffs as a new LMS customer," said Jim Walker, vice president of sales and marketing at Agilysys. "LMS has always set a high standard, with unparalleled reliability and a wide range of features and functionality. Now, with SaaS delivery, our industry-leading property management system continues to transform the hotel technology landscape with an easy-to-deploy solution that enables customers to lower costs, reduce overhead, tighten security and focus attention on creating lasting and meaningful connections with guests."

Located on the Mississippi River in historic Natchez, Magnolia Bluffs Casino features 45,000 square feet of gaming space, three restaurants, bar and large deck area. The property's hotel, which is currently undergoing renovations and is expected to open in early 2016, features 146 guest rooms, fitness center, pool and meeting space. Magnolia Bluffs is owned and managed by Casino Holding Investment Partners.

Windjammer Landing Villa Beach Resort Streamlines Dining and Retail Operations with InfoGenesis® POS

Caribbean Resort Expands Use of Agilysys Solutions Across the Property

ALPHARETTA, GA. — Nov. 9, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global  provider of next-generation hospitality software solutions and services, today announced that Windjammer Landing Villa Beach Resort, located on the Caribbean island of St. Lucia, has selected the InfoGenesis® POS system to streamline dining and retail operations at the all-inclusive beach resort.

Windjammer Landing, which also uses the Agilysys Visual One™ property management system, features a mix of luxury accommodations, ranging from rooms and suites to estate villas, as well as a fitness club, full-service spa and several restaurants and boutiques. The property's management team conducted an extensive evaluation to identify the best point-of-sale system to optimize efficiency throughout the resort. The Agilysys InfoGenesis POS system offered the total package, with features and functionality that will enable the property to boost efficiency and provide seamless guest service across its many venues.
 
"InfoGenesis is exactly what we were looking for in a point-of-sale system," said Mark Ozawa, general manager at Windjammer Landing. "Its flexibility and performance are unmatched, yet the system is easy to set up and maintain. It also integrates with many other applications, giving us a great deal of flexibility, both now and in the future. Agilysys has been our PMS vendor for many years, and we are confident that our decision to deploy InfoGenesis will result in more streamlined operations and exceptional guest service."

InfoGenesis POS is a comprehensive point-of-sale system that combines an easy-to-use terminal and tablet touchscreen application with industry-leading offline capabilities. It features real-time reporting, support for packages and prix fixe menus, and multi-language capabilities that drive service flexibility and increase operational efficiency. The system can be deployed on-site or as Software-as-a-Service (SaaS) and easily manages any combination of food, beverage and retail services. Unsurpassed in security protection, InfoGenesis POS includes tokenization and point-to-point encryption (P2PE) payment processing through leading payment gateway solutions, including Agilysys' innovative rGuest® Pay.

"A reliable and robust point-of-sale solution is essential to the success of any hospitality operation, and InfoGenesis POS is one of the most versatile and powerful on the market," said Jim Walker, vice president of sales and marketing at Agilysys. "Its flexibility and functionality will enable food, beverage and retail operations at Windjammer Landing to run at peak efficiency and will help ensure that the resort creates lasting connections with guests. We are thrilled to expand our relationship with the property and look forward to working with them to implement InfoGenesis POS."

Located on the north coast of St. Lucia, Windjammer Landing Villa Beach Resort offers guests a memorable experience, with a mix of luxury accommodations, five restaurants, three bars, six swimming pools, a mini-market and several boutiques. The resort also includes a state-of-the-art fitness center and a new 6,500-square-foot luxury spa overlooking beautiful Labrelotte Bay. The property offers guests a wide variety of activities, including sunrise/sunset paddle board yoga, floating meditation, full moon yoga, Piton hike excursions, tennis and water sports. Windjammer Landing received TripAdvisor's 'Award of Excellence' in 2013 and 2014.

Agilysys Recognized for Groundbreaking rGuest® Seat Solution (back to top)

BIG Awards for Business Names Innovative Solution a Finalist for 'Product of the Year'

ALPHARETTA, GA. — Oct. 20, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that rGuest® Seat, the company's groundbreaking restaurant reservations and table management solution, has been named a finalist for 'Product of the Year' in the 2015 BIG Awards for Business. Presented by the Business Intelligence Group, the BIG Awards for Business recognizes top-performing companies and organizations from around the world using a proprietary judging process scored by well-known and experienced leaders and executives.

"We are pleased to acknowledge Agilysys and its innovative rGuest Seat solution," said Russ Fordyce, managing director of Business Intelligence Group. "The BIG Awards are all about innovation and performance, and Agilysys is a recognized leader in both of these areas. We extend our congratulations and applaud them for their contributions to the hospitality industry."

Diners today often make decisions based on the online accessibility and convenience of dining choices. rGuest Seat addresses this need with a comprehensive online reservation, table and wait list management solution that streamlines operations and enables restaurants to provide superior service. Built on open industry standards, the flexible solution can reside on a fixed terminal or operate on a mobile tablet, so that servers can greet guests and easily move around the restaurant to update table status.

More importantly, rGuest Seat provides diner details and preferences to the host and serving staff, allowing the restaurant to own guest information from start to finish. As a result, guests enjoy a more focused and personalized experience, which improves repeat business and increases wallet share. In addition, with automated wait list management, guests are provided more accurate wait time estimates and customizable table confirmation via text messaging and email, reducing wait times and lost revenue.

"We are honored to receive recognition for rGuest Seat, particularly from a well-known group of industry leaders and executives," said Jim Walker, vice president of sales and marketing at Agilysys. "rGuest Seat is a game-changing solution that enhances efficiency, boosts productivity and helps staff deliver exceptional service. Our mission is to provide state-of-the-art technology that helps our customers streamline operations, even in the most challenging situations. rGuest Seat not only fulfills that mission but also enables them to personalize their engagement with guests and create lasting connections that result in loyalty and repeat business."

Business Intelligence Group was founded with the mission of recognizing talent and superior performance in the business world. The BIG Awards for Business, which was launched in 2012, recognizes businesses of various sizes in all major vertical markets. Its proprietary and unique scoring system selectively measures performance across multiple business domains and rewards those companies whose achievements stand above those of their peers. Business Intelligence Group is headquartered in Burlington, NJ. For more information, visit www.bintelligence.com. 

Akwesasne Mohawk Casino Resort Chooses Agilysys Solutions to Optimize Efficiency and Enhance Guest Service

(back to top)

 Casino Hotel Property Deploys InfoGenesis® POS and rGuest Pay® Solutions

ALPHARETTA, GA. — August 20, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global  provider of next-generation hospitality software solutions and services, today announced that Akwesasne Mohawk Casino Resort in Hogansburg, NY, has selected the InfoGenesis® POS system and the rGuest® Pay payment gateway solution to streamline operations, enhance guest service and provide secure credit card payment.

The 150-room casino hotel, which includes four restaurants, a lounge and gift shop, wanted fully integrated point-of-sale and payment gateway solutions that would optimize food and beverage service and secure sensitive cardholder data. The Agilysys solutions met the property's criteria, with state-of-the-art features and functionality that will help the property boost efficiency while reducing the risks associated with credit card acceptance.

"The decision to partner with Agilysys was a easy one for me," said Toby TenEyck, director of food and beverage at Akwesasne Mohawk Casino Resort. "The functions of the InfoGenesis POS system are much more intuitive than those of the competition, and the rGuest Pay solution is purpose-built for the complex merchant environments prevalent in the hospitality industry. I had also worked with Agilysys at a previous property to transition from another vendor, and the entire process was very smooth and organized. Most importantly, the support Agilysys provides is exceptional. The company responds immediately to questions and requests and truly acts as a partner in helping to streamline processes."

InfoGenesis is a comprehensive point-of-sale system that combines an easy-to-use terminal and tablet touchscreen application with industry-leading offline capabilities and enterprise-quality configuration and reporting functionality. Designed for multi-unit and complex operations, InfoGenesis features real-time reporting, support for packages and prix fixe menus, and multi-language capabilities that drive service flexibility and increase operational efficiency. The system easily manages any combination of food, beverage and retail service, and integrates with other Agilysys next-generation solutions as well as a wide variety of third-party providers. InfoGenesis POS is available as an on-premise or Software-as-a-Service (SaaS) solution.

rGuest Pay is the Agilysys payment gateway solution that enables complete and secure payment processing. It leverages one of the only offerings that includes: validated Point-to-Point Encryption (P2PE), which reduces the potential for malicious hacking and fraud; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations.

"Guest confidence is often created or destroyed at the point of sale, so it's critical to implement technology that not only increases efficiency but also enhances the guest experience," said Jim Walker, vice president of sales and marketing at Agilysys. "The InfoGenesis POS, which is one of the most versatile point-of-sale systems on the market, will enable Akwesasne Mohawk Casino Resort to optimize food and beverage delivery, capitalize on revenue opportunities and enhance guest service. And, with unparalleled security as a core requirement for rGuest Pay, the property can also be assured that guest data is secure and protected at all times."

Located in New York's scenic North Country, Akwesasne Mohawk Casino Resort features 150 guest rooms, four restaurants, a full-service spa and state-of-the-art meeting facilities. The property also includes a 130,000-square-foot casino with more than 1,800 slot and video games, 30 table games, a lounge and gift shop. Akwesasne Mohawk Casino Resort is owned and managed by the Saint Regis Mohawk Tribe.

Croc's Casino Resort Selects Comprehensive Agilysys Solution Suite (back to top)

New Resort Relies on Agilysys Systems to Optimize Efficiency, Enhance Guest Service

ALPHARETTA, GA. — June 25, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Croc's Casino Resort in Jacó, Costa Rica, has selected a comprehensive solution suite ─ including systems for property management, point-of-sale, and inventory and procurement ─ to optimize efficiency and enhance guest service throughout the new property. Croc's, the first Las Vegas-style luxury hotel, condominium and casino in Costa Rica, opened in February.

Croc's Casino Resort features a mix of hotel rooms and beachfront condominiums as well as a casino, full-service spa, fitness center, several dining options, retail shops and conference facilities. Faced with a broad range of guest service and hospitality management requirements, the property's executive team conducted an extensive evaluation to identify the best solutions to address the entire guest lifecycle. 

"We needed technology that could manage our rather diverse property mix," said Rory Hascall, president and chief operating officer of Croc's Casino Resort. "Agilysys understood our unique needs and offered a comprehensive solution suite that addressed our many requirements. The Visual One property management system, with its condo accounting module, combined with the Eatec and InfoGenesis systems, will enable us to optimize efficiency throughout the property, provide seamless guest service and enhance our market position as a premier destination resort." 

Croc's Casino Resort is using the following Agilysys software solutions:

• Visual One™ PMS, a comprehensive and fully integrated property management system that offers a wide range of best-in-class features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly screens are laid out in a logical and understandable format with quick-feature icons and drag-and-drop capabilities. The system also has optional modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering, and spa management. Other features include a rate and availability calculator, enhanced guest stay search screens, integrated reporting and an online shopping cart than allows guests to book rooms, spa appointments, tee times and activities with a single itinerary.

• InfoGenesis™ POS, an industry-leading point-of-sale solution that combines powerful reporting and configuration capabilities in the back office with an easy-to-use touchscreen terminal application. Designed for multi-unit operations common in hospitality environments, the system can manage any combination of dining, bar service and retail operations. InfoGenesis POS features real-time reporting capabilities, packages and prix fixe menus, signature capture and multi-language capability. It interfaces with a wide range of host systems, such as gift card and guest management solution providers, and is available as an on-premise or hosted application.

• Eatec®, a full-featured inventory and procurement system designed specifically for the hospitality and foodservice industries. Along with its core purchasing, inventory, recipe, forecasting, production and sales analysis functions, the system also offers modules for buffet management, catering, cycle planning, nutrition and retail management. The modular structure allows customers to construct the exact set of features they need — whether it is an enterprise-wide solution for multiple sites or a single-site system for multiple functions. The solution also offers more than 400 standard reports, which enable purchasing staff to make more informed and intelligent business decisions.

Croc's Casino Resort is situated against the backdrop of the Pacific Ocean and is flanked by the Costa Rican Rain Forest and the charming town of Jacó. The property features 152 luxury hotel rooms, 44 beachfront condominiums, Las Vegas-style casino, three restaurants, five-star pool, fitness center, spa, salon and retail shops. The resort, which opened in February 2015, is owned by Dag Hascall, president of Hascall Steel Company.

 

Agilysys Listed as a Champion in Info-Tech Research Group's Property Management Systems Vendor Landscape Report (back to top)

Agilysys LMS Ranked High on Features, Usability and Architecture

ALPHARETTA, GA. — August 12, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that the company has been listed as a Champion in Info-Tech Research Group's Property Management Systems (PMS) Vendor Landscape report. Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offerings and their strategies for the enterprise, the reports pay tribute to the contributions of exceptional vendors in a particular category.

Evaluations in the property management system category ranked PMS vendors and their products based on seven criteria ─ features, usability, architecture, viability, strategy, reach and integration. Champions received high scores for most evaluation criteria and offer excellent value. They have a strong market presence and are usually the trendsetters for the industry. The report observed that "The property management system is the most critical piece of software in any hotel, but most organizations still base their selection on what their neighbors are using."

"Agilysys LMS is a true market incumbent that offers excellent casino management system integrations and solid vendor credentials," said Larry Fretz, lead analyst for Info-Tech Research Group's Gaming & Hospitality Practice. "If you operate a casino alongside the hotel, then your PMS must integrate with key casino solutions. LMS offers more than 200 interfaces for integration with various systems. It is also a comprehensive solution, automating the hotel operational process to enhance the overall guest experience."

Recognized as one of the hospitality industry's premier property management solutions, Agilysys LMS provides automation for every aspect of hotel operations, including reservations and credit card processing, accounting and housekeeping, sales and catering, activities scheduling, food and beverage sales, online reservations, remote check-in, spa scheduling and more. Leading global properties rely on LMS's flexibility and ease of use to increase productivity, maximize revenue per guest and ensure repeat business.

"We are honored to have received recognition by Info-Tech Research Group for the LMS property management system," said Jim Walker, vice president of sales and marketing at Agilysys. "This research not only emphasizes the critical role of the property management system to the overall enterprise, but also provides a roadmap for IT decision-makers as they consider their PMS technology needs. LMS has always set a high standard, with unparalleled reliability and a robust set of features and functionality. Now, our industry-leading system delivers even more powerful capabilities, with enhancements that help properties streamline operations, boost efficiency and make more profit-driven decisions, all while creating lasting connections with guests."

 

Agilysys Transforms the Dining Experience with Latest Release of  Industry-Leading POS Solutions (back to top)

InfoGenesis v4.4.7 Sets New Standards for Point-of-Sale Mobility and Guest Satisfaction 

ALPHARETTA, GA. — July 23, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a global provider of next-generation hospitality software solutions and services, today announced general availability of InfoGenesis™ POS v4.4.7 and InfoGenesis™ Flex v4.4.7, the latest versions of its industry-leading point-of-sale software solutions. The new versions include enhancements that boost efficiency, increase revenue and improve the guest experience, as well as deliver integration with rGuest™ Seat, Agilysys' innovative restaurant reservations and table management solution, and rGuest™ Analyze, Agilysys' robust business intelligence solution. 

InfoGenesis is a comprehensive point-of-sale system that combines an easy-to-use terminal and tablet touchscreen application with industry-leading offline capabilities and enterprise-quality configuration and reporting functionality. Designed for multi-unit and complex operations, InfoGenesis features real-time reporting, support for packages and prix fixe menus, and multi-language capabilities that drive service flexibility and increase operational efficiency. The system easily manages any combination of food and beverage and retail service, and integrates with other Agilysys next-generation solutions as well as a wide variety of third-party providers. Unsurpassed in security protection, InfoGenesis includes tokenization and point-to-point encryption (P2PE) payment processing through leading payment gateway solutions, including Agilysys' innovative rGuest™ Pay. 

InfoGenesis Flex offers full point-of-sale functionality on a convenient tablet device, providing signature capture on tablets, adaptable kitchen and receipt printing for large service areas, and a feature-rich mobile experience for foodservice operations. It helps improve the overall guest experience by reducing wait times and dramatically increasing speed of service. InfoGenesis POS and InfoGenesis Flex are available as on-premises or Software-as-a-Service (SaaS) solutions.

With the release of InfoGenesis v4.4.7, Agilysys continues its investment in POS mobility solutions. Given the wide variability of hospitality foodservice operations ─ often on the same property ─ InfoGenesis Flex v4.4.7 offers a number of enhancements, including improved Bluetooth connectivity to Ingenico payment devices and a highly ruggedized tablet that can function in the most challenging restaurant and retail environments.

Also, with this release, InfoGenesis solutions integrate seamlessly with rGuest Seat, giving restaurants groundbreaking opportunities to transform the dining experience through personalization at every stage of the guest visit. Integration with rGuest Seat allows hosts to greet guests with knowledge about their seating and server preferences. Wait staff can retrieve guest information ─ including historical dining information ─ to gain valuable insight into preferences and purchasing history. And, because servers can view this information at the beginning of food and beverage service, they can tailor their interactions with guests, suggest favorite menu items, increase order value and create lasting connections that drive repeat business.

InfoGenesis v4.4.7 also includes enhanced integration with rGuest Analyze, allowing managers to leverage InfoGenesis POS data to  identify key performance indicators ─ such as sales trends, table turns, server performance and product mix ─ and act on the insights in real time to optimize efficiency and profitability. Managers can sell more of what customers want and discover which profit centers require changes in order to boost guest satisfaction.

In addition to innovations in POS mobility and integration with rGuest Seat and rGuest Analyze, InfoGenesis v4.4.7 features a number of other state-of-the-art enhancements, including: 

• Increased data and payment security
•  Improved support for tapas and small-plate operations
•  New price inquiry functionality
•  Enhanced multiple gift card support
•  New controls around employee discounting and price levels
•  Improved integration with Konami Gaming

"The release of InfoGenesis POS v4.4.7 signifies industry-changing innovation," said Maris Berzins, vice president of product engineering at Agilysys. "The tight integration between InfoGenesis and rGuest Seat ensures that reservation information collected from a wide variety of sources, including mobile POS tablets, can be seamlessly retrieved by wait staff to increase revenue and improve the guest experience. These enhancements, along with other new features and functionality in the InfoGenesis POS system, pave the way for a food and beverage technology ecosystem that will revolutionize the industry and change expectations surrounding dining opportunities."

Agilysys Recognized as a Champion in Info-Tech Research Group's Food & Beverage POS Solution Vendor Landscape Report (back to top)

 InfoGenesis® POS Ranked High on Features, Usability and Architecture

ALPHARETTA, GA. — Sept. 21, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that the company has been listed as a Champion in Info-Tech Research Group's Food & Beverage Point-of-Sale (POS) Solution Vendor Landscape report for its industry-leading InfoGenesis® POS system. Info-Tech Research Group's Vendor Landscape reports recognize outstanding vendors in the technology industry. Assessing vendors by the strength of their offerings and their strategies for the enterprise, the reports acknowledge the contributions of exceptional vendors in a particular category.

Evaluations in the point-of-sale solution category ranked POS vendors and their products based on eight criteria ─ features, usability, affordability, architecture, viability, strategy, reach and channel. The report, which focuses on functionality and compatibility of POS software, includes vendors that offer broad capabilities across multiple platforms. Champions not only received high scores for most evaluation criteria but also offer excellent value, have a strong market presence and are typically industry trendsetters.

"The Agilysys InfoGenesis POS solution is a flexible and highly configurable point-of-sale system that offers very strong integration capabilities," said Larry Fretz, lead analyst for Info-Tech Research Group's Gaming & Hospitality Practice. "The solution is also able to meet the needs of single independent operators as well as those of large chains. It particularly excels in the casino hotel space, where Agilysys is a dominant player. By combining the Agilysys product suite with the InfoGenesis POS system, Agilysys has been able to build a large library of gaming integrations."

InfoGenesis POS is a comprehensive point-of-sale system that combines an easy-to-use terminal and tablet touchscreen application with industry-leading offline capabilities and enterprise-quality configuration and reporting functionality. It features real-time reporting, support for packages and prix fixe menus, and multi-language capabilities that drive service flexibility and increase operational efficiency. The system, which can be deployed on site or as a Software-as-a-Service (SaaS) solution, easily manages any combination of food, beverage and retail service and integrates with other Agilysys next-generation solutions as well as a wide variety of third-party providers. InfoGenesis Flex offers full point-of-sale functionality delivered on state-of-the-art tablets, providing a feature-rich mobile experience for restaurant and foodservice operations.

"This latest report by Info-Tech Research Group underscores the importance of the point-of-sale system to the overall hospitality operation and provides helpful information to IT decision-makers as they select POS technology," said Jim Walker, vice president of sales and marketing at Agilysys. "The InfoGenesis POS solution, which is used by some of the biggest names in the hospitality  industry, is one of the most versatile point-of-sale systems on the market. And now, with the release of InfoGenesis POS v4.4.7, the solution delivers even more powerful capabilities, including integration with rGuest Seat, Agilysys' innovative restaurant reservations and table management solution, and rGuest Analyze, Agilysys' robust business intelligence solution. These enhancements, along with other new features and functionality, enable hospitality venues to streamline food and beverage operations, capitalize on revenue opportunities and create lasting connections with guests that drive repeat business."

About GHRC 
Info-Tech's Gaming & Hospitality Research Center (GHRC) focuses on providing practical and tactical advice for CIOs, VPs and director-level IT professionals within the casino and resort market. Evaluating vendors and products specific to the gaming and hospitality industry is a revolutionary way to help assess current and future technology. Increased value and accelerated business results can be realized when combined with GHRC consulting services that use a structured, industry best practices approach across four major IT focus areas: IT/Business Alignment, Applications, Infrastructure and Risk Management.

About Info-Tech Research Group
With a paid membership of more than 30,000 members worldwide, Info-Tech Research Group is the global leader in providing tactical, practical information technology research and analysis. Info-Tech Research Group has an 18-year history of delivering quality research and is North America's fastest growing full-service IT analyst firm. For more information, visit www.infotech.com. 

 

Agilysys to be Showcased at 'Integrated Resort Experience at G2E' (back to top)

Company will Demonstrate Industry-Leading PMS, Mobile POS and Self-Service Kiosk Solutions

ALPHARETTA, GA. — Sept. 29, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global  provider of next-generation hospitality software solutions and services, has announced that its solutions will be showcased at this year's 'Integrated Resort Experience at G2E,' which will take place at the Global Gaming Expo inside the Sands Convention Center in Las Vegas, Sept. 29 - Oct. 1. The company will demonstrate the Lodging Management System (LMS®) property management solution, the InfoGenesis® Flex mobile point-of-sale system and the rGuest® Buy self-service kiosk solution.

The Integrated Resort Experience is an innovative and interactive platform that presents leading non-gaming technology, products and services as guests would experience them in a gaming-resort setting. The event features amenities that complement the casino-gaming floor, such as dining, live entertainment, guestroom concepts and spa offerings. The event will connect casino properties with solutions that entice visitors, increase spending and lengthen stay.

LMS will be featured at the Integrated Resort Experience's hotel registration desk, InfoGenesis Flex will be featured at the Integrated Resort Experience's bar, and rGuest Buy will be showcased at the Integrated Resort Experience's INDULGE section, where attendees can use the kiosk solution to order ice cream selections online and then pick up their orders at the Agilysys G2E booth. Agilysys is the only PMS and POS vendor exhibiting at this year's Integrated Resort Experience.

Recognized as one of the hospitality industry's premier property management solutions, Agilysys LMS provides automation for every aspect of hotel operations, including reservations and credit card processing, accounting and housekeeping, sales and catering, activities scheduling, food and beverage sales, online reservations, remote check-in, spa scheduling and more. Leading global gaming properties rely on LMS's flexibility and ease of use to increase productivity, maximize revenue per guest and ensure repeat business.

InfoGenesis Flex is an Agilysys mobility solution built around the industry-leading InfoGenesis POS system. It offers full point-of-sale functionality delivered on state-of-the-art tablets, providing a flexible and feature-rich mobile experience for restaurant and foodservice operations. The solution is designed to keep revenue flowing and guests satisfied in the most demanding high-volume environments, and its powerful offline capabilities ensure uninterrupted performance, even when Wi-Fi connectivity is inconsistent. Managers also have access to all InfoGenesis tools while on the floor, so they can oversee operations 'on-the-go' and make immediate service adjustments as demand ebbs and flows.

rGuest Buy is the Agilysys self-service kiosk solution that integrates with InfoGenesis to transform point-of-sale business. With rGuest Buy, guests can select menu items, process credit card payments and print receipts ─ all using a simple interface. The solution leverages existing InfoGenesis menus and processes payments through rGuest Pay, the industry's leading point-to-point encrypted PCI-validated gateway with EMV payment devices. Key features of rGuest Buy include real-time menu updates, menu categories and item modifiers, advanced analytics, kitchen workflow management, digital order status display, upsell and recommendations, loyalty management and past order history. Kiosks can be placed anywhere on property to increase guest convenience and reduce staff demand.

"We are excited about participating in the Integrated Resort Experience," said Jim Walker, vice president of sales and marketing at Agilysys. "There's nothing quite like seeing technology work in a real-life setting, and this interactive platform gives gaming customers the unique ability to do that. Our LMS, InfoGenesis Flex and rGuest Buy solutions not only increase efficiency and streamline overall operations, but also offer customers the ability to capitalize on revenue opportunities and enhance guest service. Our mission is to provide technology that addresses the entire guest lifecycle so that properties can create lasting connections with guests that engender loyalty and encourage repeat business." 

Leech Lake Gaming Chooses Agilysys PMS, POS Systems to Streamline Operations and Enhance Guest Service (back to top)

Agilysys Solutions Will Help Manage a Diverse Business at Three Casino Properties

ALPHARETTA, GA. — July 15, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Leech Lake Gaming, in Cass Lake, Minn., has selected the Visual One™ property management system and InfoGenesis™ POS system to increase efficiency and enhance guest service at its casino properties in north central Minnesota.

Leech Lake Gaming needed property management and point-of-sale solutions that could  manage a diverse business, which includes two hotels, three casinos, an events center, several restaurants and a gift shop. The executive team also wanted systems that would interface to the properties' gaming operations.

According to Director of Gaming Operations Mike Auger, the Agilysys systems were an ideal fit. "One of the primary factors that influenced our selection of the Visual One and InfoGenesis solutions was the fact that they interface so seamlessly to our gaming operations," he said. "We also appreciate the partnership approach Agilysys has taken as well as the company's strong commitment to tribal gaming. We are excited about the opportunities the technology will give us to increase efficiency, build our business and deliver exceptional guest service."

Visual One PMS is a comprehensive and fully integrated property management system that offers a wide range of best-in-class features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly screens are laid out in a logical and understandable format, with quick-feature icons and drag-and-drop capabilities. The system offers optional modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering, and spa management. Other features include a rate and availability calculator, enhanced guest stay search screens, integrated reporting and an online shopping cart that allows guests to book rooms, spa appointments, tee times and activities with a single itinerary.

InfoGenesis POS is an industry-leading point-of-sale solution that combines powerful reporting and configuration capabilities with an easy-to-use touchscreen terminal application. The system is easy to set up and maintain, with scalable architecture that enables customers to add workstations without having to build out expensive infrastructure. The software, which easily integrates with many other applications, is designed to process transactions in the highest volume environments without any loss of performance at the point of sale. The system's unique offline capabilities allow the POS terminal to continue to execute transactions, even during intermittent server or network outages. InfoGenesis POS features real-time reporting capabilities, support for packages and prix fixe menus, signature capture, and multi-language capability and is available as an on-premise or hosted solution.

"Gaming properties that want a competitive edge need technology that enables them to operate at peak efficiency," said Jim Walker, vice president of sales and marketing for Agilysys. "The Visual One and InfoGenesis systems will help Leech Lake Gaming improve productivity and capitalize on revenue opportunities. Our integrated casino management software solutions will also enable each property to create the lasting connections with guests that encourage loyalty and repeat business."

Leech Lake Gaming is the business entity of the Leech Lake Band of Ojibwe's three casino properties. The Leech Lake reservation is located among the scenic forests and lakes of north central Minnesota. Tribally-owned businesses include Northern Lights Casino Hotel & Event Center, Palace Casino & Hotel, White Oak Casino, Northern Lights Express Gas Station, Che-We Minimart and Che-We Gift Shop. 

 

Industry-Leading Lodging Management System by Agilysys Now Available as a Hosted Solution (back to top)

LMS™ SaaS Offers Accelerated ROI, Predictable Costs, Reduced Risk, Flexible Growth 

ALPHARETTA, GA. — Sept. 30, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global  provider of next-generation hospitality software solutions and services, today announced that its industry-leading Lodging Management System (LMS™) property management solution is now available as a hosted solution. LMS, a longtime favorite PMS of the casino hotel industry, has recently been expanded to include a Software-as-a-Service (SaaS) offering in addition to traditional on-site deployment. Key benefits of SaaS deployment include accelerated return on investment, more predictable IT costs, reduced security and compliance risk, and flexible growth.

Recognized as one of the hospitality industry's premier property management solutions, Agilysys LMS provides automation for every aspect of hotel operations, including reservations and credit card processing, accounting and housekeeping, sales and catering, activities scheduling, food and beverage sales, online reservations, remote check-in, spa scheduling and more. Leading global gaming properties rely on LMS's flexibility and ease of use to increase productivity, maximize revenue per guest and ensure repeat business.

The latest version of LMS builds on its success as a market-leading property management system, with enhancements based on customer recommendations, industry demands and future trends. It features rGuest® Analyze, the Agilysys business intelligence solution that provides insight into operational efficiency, highlights revenue opportunities and helps optimize business processes. With both rGuest Analyze and Agilysys Insight™ Mobile Manager, an innovative mobile dashboard solution that provides key information about the property from a tablet or mobile device, hotel managers have access to LMS data whenever and wherever they need it. Other enhancements include: point-to-point Encryption (P2PE) and tokenization support; expanded reservation entry and search capabilities; and advanced posting of nightly charges.

Key benefits of LMS SaaS include:

Accelerated ROI. Properties can reduce staffing costs associated with traditional on-site PMS deployment, while getting advanced functionality faster than ever before. 

Predictable costs. With SaaS deployment, hotels no longer experience unexpected spikes in IT spending. Instead, they know exactly what costs will be today and well into the future, allowing them to plan for growth, even when technology is constantly changing. 

Reduced risk. SaaS delivery enables properties to leverage accredited professionals to reduce the burden of IT security and compliance and get seamless enhancements without the downtime often associated with upgrades.

Flexible growth. LMS SaaS allows hotels to expand with the assurance that they are getting the most current functionality available.

Enhanced guest service. With SaaS deployment, properties can free up valuable resources and focus on delivering optimal guest experiences.

"We are dedicated to delivering more powerful and flexible solutions to our LMS customers," said Rehan Jaddi, senior vice president of customer support & service solutions at Agilysys. "LMS has always set a high standard, with unparalleled reliability and a wide range of features and functionality. Now, with SaaS delivery, our industry-leading property management system continues to transform the hotel technology landscape with an easy-to-deploy solution that enables customers to lower costs, reduce overhead, tighten security and focus attention on creating lasting and meaningful connections with guests."

 

Next-Generation Property Management Systems Key to Maximizing Efficiency and Driving Revenue Says New Study (back to top)

Independent Research Reveals Need for New Capabilities and Technology in Hospitality 

ALPHARETTA, GA. — June 17, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced availability of the Upgrading to a Next-Generation Hotel Property Management System (PMS) eBook. Based on extensive research conducted by Starfleet Media, the document reveals how hotels are looking to new PMS technology to optimize efficiency, maximize revenue and profitability, and drive competitive advantage in a crowded marketplace.

According to the research, achieving these goals means not only streamlining day-to-day operations across the organization by maintaining better management controls, but also gaining a deeper understanding of the unmet wants, needs and behaviors of guests through analytical reporting — and then, importantly, acting on those insights to increase guest satisfaction, loyalty, brand advocacy and retention. While the range of features and functionality tends to be broad, the overarching goals tend to be the same: to reduce costs, generate business insights and, ultimately, increase hotel occupancy, revenue per available room and overall profitability.

"Hotels, resorts and other lodging properties that want to compete effectively in today's business environment must automate their daily operations across multiple departments and functions," said Jeff Zabin, chief executive officer at Starfleet Media. "They also need visibility into all aspects of operational performance and guest experiences. All of this speaks to the need for a next-generation hotel property management system."

Key findings of the study include: 

• 96% of respondents say that improving guest satisfaction is one of the biggest benefits one can expect to gain with the right property management system.
•  79% of respondents from large, full-service hotels (and 64% from mid-size, limited-service hotels) indicate that upgrading their property management systems has improved business results 'significantly' or 'dramatically'.
•  89% respondents reveal that one of the biggest reasons to upgrade their property management systems is to streamline operations and drive efficiency.
•  44% of respondents from large, full-service hotels currently use a property management system to manage five or more functions or departments.
•  84% of respondents agree that employees at all levels and across all departments require mobile access to be most effective in their daily activities.

"Ensuring that all operations that are central to running a lodging property are working as efficiently and effectively as possible is no easy task," said Jim Walker, vice president of sales and marketing at Agilysys. "This research not only emphasizes the importance of the property management system in streamlining overall operations but also provides a roadmap for hotels and resorts as they consider their unique needs for next-generation PMS technology."

Download the PMS eBook at http://info.agilysys.com/PMSebook. Visit Agilysys at HITEC 2015 at Booth #1327. 

About Starfleet Media 

Starfleet Media is a leading provider of business-to-business market research and content resources designed to provide in-depth perspectives and insights about topics in specific niche markets and industries, including hospitality. The company's approach to content production provides for unbiased, fact-based information. Starfleet Media's Smart Decision Guides™, custom eBooks and other publications are authored by subject matter experts and represent the best and most comprehensive information, analysis and recommendations available at the time of publication. For more information, visit www.starfleetmedia.com.

Agilysys Releases Powerful Integration of rGuest® Analyze with LMS Property Management System (back to top)

Business Intelligence Solution Leverages PMS Data to Boost Revenue, Guest Satisfaction

ALPHARETTA, GA. — August 18, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that rGuest® Analyze, Agilysys' groundbreaking business intelligence solution, is now integrated with the company's Lodging Management System® (LMS) property management solution, giving hoteliers quick and easy access to existing PMS data in order to gauge demand, increase revenue and enhance guest satisfaction. 

rGuest Analyze addresses the growing requirement for hotels to leverage PMS data as one of their most important assets. With on-demand business intelligence data and customized dashboards, hoteliers can take charge of their operations with information about revenue, occupancy, average daily rate, RevPAR and guest demand to make critical adjustments that can increase profitability and improve the guest experience. No longer having to rely on error-prone manual reports and spreadsheets, managers can easily identify and focus on key business metrics to help optimize operations.

The integration of LMS data with rGuest Analyze provides hoteliers with robust capabilities for occupancy forecasting and room pricing optimization, enabling them to maximize revenue and offer specials or incentives based on guest profiles. With deep visibility into business operations at every level, rGuest Analyze supports improved planning and the ability to take advantage of rapidly changing market dynamics with real-time business decisions.

This release of rGuest Analyze includes the following enhancements:

• Compelling dashboards and visual tools that provide 'at-a-glance' performance information to keep business running smoothly;
•  New operational metrics that allow managers to compare business performance across multiple properties;
•  Easy-to-use reporting tools that enable hoteliers to segment critical data, generate reports on the fly, answer ad-hoc operational questions and schedule automatic distribution of key reports; and
•  Mobile access from the Apple® iPad® 2 that allows managers to take charge of the business, even when off-site.

With both rGuest Analyze and Agilysys Insight™ Mobile Manager, a mobile dashboard solution that provides key information about the property from a tablet or mobile device, hotel managers have access to all of their LMS data whenever and wherever they need it.

"Studies show that leveraging data is increasingly important not only to the process of making tactical and strategic business decisions, but also in creating memorable guest experiences," said Rehan Jaddi, senior vice president of customer support & service solutions at Agilysys. "With rGuest Analyze, LMS customers no longer need to study spreadsheets to get answers to their most challenging questions. They can simply use the information that already exists in their property management system to gain valuable insights that can redefine their entire operation. With rGuest Analyze, LMS hotel customers have unparalleled access to data that shows the 'big picture', allowing them to improve guest recruitment, increase guest spending and dramatically boost guest satisfaction."

In addition to LMS integration, rGuest Analyze can also access data from InfoGenesis® POS, the industry-leading Agilysys point-of-sale solution, enabling managers to leverage POS data to identify key performance metrics ─ such as sales trends, table turns, server performance and product mix ─ and act on the insights in real time to improve efficiency and profitability.

  

Agilysys Recognized for Mobile Cloud-Based POS Solution (back to top)

Company Named 2015 Stratus Award Finalist for InfoGenesis™ Flex POS Solution

ALPHARETTA, GA. — July 28, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global  provider of next-generation hospitality software solutions and services, today announced that the company's InfoGenesis™ Flex solution has been recognized by Business Intelligence Group for innovation and efficiency in cloud-based delivery. Agilysys was named a 2015 Stratus Award finalist for the groundbreaking mobile point-of-sale system. 

The Stratus Awards recognize cloud offerings that are truly differentiated in the market. The theme for this year's award program was 'Operational Excellence', and companies were required to demonstrate how innovations and executive strategies led to superior customer experiences and business efficiency.

InfoGenesis Flex is an Agilysys mobility solution built around the industry-leading InfoGenesis POS system. It offers full point-of-sale functionality delivered on state-of-the-art tablets, providing a flexible and feature-rich mobile experience for restaurant and foodservice operations. The solution is designed to keep revenue flowing and guests satisfied in the most demanding high-volume environments, and its powerful offline capabilities ensure uninterrupted performance, even when Wi-Fi connectivity is inconsistent. Managers also have access to all InfoGenesis tools while on the floor, so they can oversee operations 'on-the-go' and make immediate service adjustments as demand ebbs and flows. InfoGenesis Flex is available as an on-premises or cloud-based solution.

"We are pleased to recognize Agilysys as a 2015 Stratus Award finalist," said Russ Fordyce, managing director of Business Intelligence Group. "It is clear that the company's performance and innovations have accelerated the adoption of cloud technology in the hospitality industry. Congratulations to the entire Agilysys team." 

Agilysys recently announced general availability of InfoGenesis Flex v 4.4.7, with enhancements that boost efficiency, increase revenue and improve the guest experience. It also delivers seamless integration with rGuest Seat, Agilysys' innovative restaurant reservations and table management solution, and rGuest Analyze, Agilysys' robust business intelligence solution.

"We are honored to have been recognized by Business Intelligence Group for the InfoGenesis Flex POS solution," said Robert Shecterle, director of marketing at Agilysys. "Its recent enhancements and new features and functionality have resulted in a groundbreaking mobile POS application that enables hospitality venues to increase revenue and improve the guest experience. InfoGenesis Flex truly sets new standards for point-of-sale mobility and paves the way for a food and beverage technology ecosystem that will change expectations surrounding dining opportunities."

Business Intelligence Group launched the first crowd-sourced industry awards programs to recognize authentic talent and superior performances in the business world. Unlike other award programs, the Business Intelligence Group's programs invite real business people with experience and knowledge to volunteer as judges. The organization's proprietary and unique scoring system selectively measures performance across multiple business domains and rewards companies whose achievements stand above those of their peers. For more information about the Stratus Awards, visit http://www.bintelligence.com/stratus-awards.